Plans and conducts qualitative and quantitative user research for a public sector digital project. Facilitates interviews and usability testing, analyzes findings, identifies user needs, and communicates actionable recommendations. Collaborates with multidisciplinary agile teams, including content designers, interaction designers, and product teams, to improve digital services and ensure research informs service decisions throughout the lifecycle.
Senior User Researcher – SFIA 5
Olive Jar Digital | 6-Month Fixed-Term Contract | Remote
Olive Jar Digital is seeking an experienced Senior User Researcher to support a public sector digital project on a six-month fixed-term contract, starting as soon as possible and running until March 2027.
You’ll plan and deliver research that helps teams understand user needs, behaviours and challenges, ensuring evidence informs service design and development decisions. You’ll work closely with multidisciplinary teams to turn research findings into practical recommendations that improve digital services.
Key responsibilities
- Plan and conduct qualitative and quantitative user research.
- Facilitate user interviews, usability testing and other research activities.
- Analyse and synthesise findings into clear, actionable insights.
- Identify user needs, pain points and opportunities for service improvement.
- Collaborate with Content Designers, Interaction Designers and Product teams.
- Present research findings and recommendations to stakeholders.
- Ensure research informs decisions throughout the service lifecycle.
Essential experience
- Proven experience delivering user research for digital services.
- Strong knowledge of research methods and usability testing.
- Ability to analyse complex findings and communicate insights clearly.
- Experience working within multidisciplinary agile teams.
- Understanding of accessibility and user-centred design.
- Ability to operate at SFIA Level 5.
Contract details
- Duration: 6-month FTC, through to March 2027.
- Start date: ASAP.
- Location: Remote, with visits to the client site when required.
Olive Jar Digital London, England Office
69 Wells street, First Floor, , London , London, United Kingdom, W1T 3QB
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