Senior Upload Planner

YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion, comprising a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group’s Online Flagship Stores Division partners with leading luxury brands to power their e-commerce destinations.   

NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product.  Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.

Since launching in February 2011, MR PORTER has established itself as the world’s leading, award-winning online destination for men’s style, with an unparalleled product offering from the best menswear and luxury brands, including categories that range from fine watches and lifestyle through to own labels Mr P. and Kingsman. 

MR PORTER produces unmatched digital and printed content across its shoppable online magazine, The Journal, and its bi-monthly newspaper, The MR PORTER Post. In 2019, MR PORTER founded MR PORTER Health in Mind, a content and fundraising initiative in partnership with November, developed to raise awareness around men’s mental and physical health. 

The Luxury Division (NET-A PORTER & MR PORTER) are now seeking a talented Senior Upload Planner to join the team.  Some of the essentials for you to know are:

Location: Our offices in London, Westfield (Shepherd's Bush)

Reporting into: Upload Manager - Luxury division

Team Size: 12 resources (approx.)

Direct reports: 4

Contract Type: Permanent, Full-Time

Working Model: Hybrid

Besides a competitive salary, we can offer you:

• Performance bonus schemes dependant on the type of role you are in

• A pension that both you and the company contribute too

• A portal with an array of discounts on things like theme park and cinema tickets

• Our famous staff discount along with exclusive staff sales

• Private healthcare for you and your family

• Flexible working

Here is a breakdown of what you’ll be doing:

• Oversee and support the development of 2-6 upload team members.

• Analyse key reporting metrics on a daily/weekly basis and regularly present these findings in meetings- Intermediate Excel skills required.

• Ensure actions and refinements from weekly meetings are reflected back into the upload team’s workflow

• Support the Upload Manager in ad hoc requests for progress/ processing updates, team schedule adjustments and deputising in meetings

• Work closely with senior stakeholders to ensure smooth collaboration with the upload team and function.

• Oversee the team workflow to ensure successful management and completion of launches.

• Act as a representative and spokesperson for new requests to the upload team, balancing the needs/ priority of the business against the resource/ capacity within the team

• Provide numerical forecasts based on delivery and last year trends to aid in studio capacity and upload planning

• Keep a strict schedule and enforce deadlines for all teams, whilst remaining flexible if urgent priorities arise

• Translate the global luxury site strategy and business objectives into achievable everyday practices for the Upload team.

• Become an expert on tooling for legacy and new YNAP platforms, leading user acceptance testing and training initiatives for Upload.

• Ensure the smooth and regular flow of products through the warehouse, studio production and onto the NAP site, every upload day and for all regions.

• Champion technological improvements with tech, data and product teams.

• Troubleshoot repetitive issues and collaborate with stakeholders to make the upload process more efficient.

• Have flexible work hours as called upon (rota basis) – early starts or late afternoons, bank holiday availability, some weekends, etc. 

The type of person we are looking for:

• Previous managerial experience of at least 2 direct reports

• Previous experience in managing and helping schedule a team’s workload and organisation.

• At least 5 years’ experience in e-commerce, merchandising/planning or operations

• A clear and confident verbal and written communication style

• Familiar with ecommerce/ retail metrics, business KPIs and previous involvement in trading meetings

• Proficient in Excel, Powerpoint and Outlook

• Excellent organizational skills, and ability to multi-task/manage multiple requests at the same time

• An added bonus to have experience working alongside large scale technical or re-platforming projects

From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.Experience Level: AssociateWorkplace Type: Hybrid