Lead and coordinate multi-shift teleoperations teams supporting AI training, robotic testing, and deployments. Manage staffing, onboarding, KPI tracking, incident escalation, robot deployment schedules, and operational readiness. Serve as primary operational contact for engineering, product, and clients; prepare reports and ensure safety, quality, and performance targets are met.
About the Role
We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.
In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.
The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.
Key Responsibilities
- Lead and coordinate teleoperations teams across multiple shifts
- Manage daily staffing and operational coverage
- Support onboarding, training, and mentoring of new operators
- Promote compliance with safety and operational procedures Operations Management
- Monitor operational KPIs and productivity metrics
- Ensure delivery against quality and performance targets
- Coordinate robot deployment schedules and operational readiness
- Manage incident escalation and resolution processes Stakeholder Coordination
- Serve as the primary operational contact for internal and external stakeholders
- Collaborate with engineering, product, and project management teams
- Prepare operational reports and performance summaries
- Support customer-facing robotics programs and deployments
Team Leadership
Requirements
- Essential
- Previous experience leading operational teams
- Strong communication and organizational skills
- Experience in robotics operations, teleoperations, autonomous systems, fleet management, control rooms, or technical operations
- Ability to work in fast-paced, technology-driven environments Preferred
- Experience supporting robotics, AI, AV/ADAS, drone, or automation programs
- Experience managing distributed or shift-based teams
- Technical background in engineering, operations, or industrial environments
What We Offer
- Leadership role within a rapidly growing robotics sector
- Opportunity to help scale next-generation robotics deployments
- International projects and client exposure
- Career growth opportunities across robotics and AI operations
- Collaborative environment working alongside engineering and product teams
Similar Jobs
Artificial Intelligence • Automotive • Information Technology • Robotics
Lead and coordinate teleoperations teams across shifts, manage staffing and training, monitor KPIs, ensure safety and operational readiness, handle incident escalation, and serve as the primary operational contact for engineering and client stakeholders supporting robotics deployments.
Top Skills:
AIAutomationAutonomous SystemsAv/AdasControl RoomsDrone SystemsFleet ManagementRoboticsTeleoperations
Artificial Intelligence • Automotive • Information Technology • Robotics
Lead and coordinate teleoperations teams across shifts to support AI training, robotic testing, and deployments. Manage staffing, training, KPIs, incident escalation, robot deployment schedules, and stakeholder reporting while ensuring safety, quality, and collaboration with engineering and product teams.
Top Skills:
Autonomous SystemsAv/AdasControl RoomsDronesFleet ManagementRoboticsTeleoperations
Financial Services
Lead delivery of complex technology programs by developing project plans, managing risks, budgets, vendors, and cross-functional teams. Apply technical fluency, agile methods, and data-driven analysis to optimize program performance, influence stakeholders, and support operational planning and risk management for high-quality service delivery.
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
