Senior Technical Writer

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

Position Summary:

We are looking for a Senior Technical Writer for our Bracknell office where you will primarily contribute to the documentation for the Helix Core family of products. As part of a growing and dynamic company, you’ll have excellent opportunities to learn and expand your career. You’ll also be part of our global team of writers who are professional, supportive, and fun!

Helix Core is the best version control software (VCS) for world-class development at scale. It securely versions all digital content - even large files - in a single repository. And it scales for large teams, handles 1000s of daily transactions, and delivers files quickly to remote users (even if they're using Git).

Responsibilities:

• Develop user information products and collateral to communicate to our customers what the product is, how to use it, and its capabilities. This includes documenting new features and enhancements and making incremental updates and corrections to existing information.
• Develop plans to ensure you meet project deadlines, and coordinate publishing and distribution to correspond with product updates and releases.
• Respond to feedback from both internal and external customers, assess and address their needs and requirements, and make relevant improvements.
• Gain a solid understanding of the product through hands-on experience as well as by participating in development meetings, interacting with developers, and reviewing design and customer requirements.
• Work closely with different teams such as product management, engineering, support, customer success, and professional services.
• Review UX designs and provide input on text strings and messages visible in the product UI.
• Assess user requirements and identify conceptual weaknesses in the product; suggest ways to make things easier to understand and use.
• As part of a larger Knowledge Services team that is responsible for all products, help us define our information development strategies and work on strategic initiatives.

Requirements:

• 8+ years of technical writing experience in a software development environment
• Degree in the arts/humanities, and/or college diploma in Technical/Professional Writing or equivalent
• Proven technical writing skills, including the development of user, installation, admin, and command line documentation
• Exceptional written communication skills, including the ability to break down complex concepts into easy-to-understand, meaningful content that meets the audience needs
• Ability to learn complex software applications quickly and to work under tight deadlines
• Ability to communicate effectively with diverse teams (for example, development, product management, sales engineers), who may be remote and across multiple time zones
• Experience with MadCap Flare preferred
• Experience working with image editing software such as SnagIt
• Working knowledge of source control systems (Helix Core, Git, etc.)
• Basic understanding of HTML and CSS
• Experience working with code samples
• Experience with an agile development process preferred
• Experience with bug tracking tools, such as Jira, preferred
• Experience with Confluence an asset
• Knowledge of Linux and Windows administration tasks an asset
• Proactive, problem-solving attitude and a strong desire to make a difference

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

www.perforce.com

Perforce Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, family or relationship structure, military service and veteran status, physical or mental disability, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Perforce Software's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.