The Senior Technical Writer will own the Totara Help site, ensuring accurate documentation of Totara products. Responsibilities include writing user Help content, QA of existing documentation, managing suppliers, project management of documentation tasks, and improving documentation quality and user experience.
Totara’s is a fully customizable learning management system (LMS) that boosts compliance rates, optimizes training effectiveness, and maximizes staff retention – at unrivaled scale. Built and deployed by a global partner network, Totara’s platform handles all learning, compliance, and performance management needs no matter the industry or complexity. That’s why Totara is trusted by 20 million users across 1500+ customers and 50+ countries.
The Senior Technical Writer takes ownership of the Totara Help site, ensuring that all Totara products are documented accurately and to a high standard. Sitting as part of the wider Totara Community team, the Senior Technical Writer enables Totara Partners and customers to achieve their goals using their Totara products, contributing to customer success and retention.
Responsibilities:
- Establishes standards for technical writing at Totara and maintains those standards across all written content
- Writes accurate and high-quality end user Help content to deadlines set by Product release cycle
- Provides QA of other written content, including but not limited to developer documentation, API documentation, release notes, change logs, Academy course materials, Marketing materials
- Manages external suppliers involved in the delivery of Help documentation, currently Document360 (documentation platform) and Transperfect (translations provider)
- Identifies appropriate tools to support and streamline documentation work
- Provides inputs to annual budgets for Help documentation
- Works to continuously improve the quality and user experience of Totara Help documentation
- Has ownership of the Totara.Help site, including monitoring site usage, site administration tasks, user management, etc
- Works collaboratively across the organisation to obtain an in-depth understanding of our products and define documentation requirements
- Works to agreed deadlines
- Creates screenshots, screencasts, diagrams and other visual media (with support from a Visual Designer) to complement written documentation
- Provide proactive feedback to Product team on product improvements and new features
- Project manages documentation projects (including translation), using agreed project management tools (JIRA, Monday)
- Monitor Help usage and make data-driven decisions about priority improvements using Document360 and GA4
- Mentors Junior Technical Writers (not currently required but may be in future)
- Represents Help documentation in wider internal projects (for example, the rollout of new products, in-product help)
Skills and Knowledge:
- Excellent technical writing skills
- Able to acquire subject knowledge through reading existing documentation and specifications, confirmation via product usage and communication with the R&D team
- Able to quickly grasp complex technical concepts and describe them in easy to understand terms
- Able to use and configure documentation tools (currently Document360)
- Knowledge of learning technology sector and common use cases
- Experience with CSS
- Knowledge of Google Analytics
- Able to plan and execute a project to agreed deadlines
- Clear and proactive communication style
- Stakeholder management
- Supplier management
- Site administration skills of Help site
Benefits and Perks
- Enhanced Parental Leave
- Private Health Insurance Cover
- Professional Development Opportunities
- Annual Wellbeing Allowance
- New Joiner home working set-up allowance
- Additional Paid Leave: Birthday off, Working days between Christmas and New Years Eve
Top Skills
CSS
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