Senior Technical Enablement Manager - London

Wise is a global technology company building the best way to move money around the world. Wise Platform is Wise - but for banks, large businesses and other major enterprises.

We allow our partners to embed the best way to send, receive and manage money internationally into their existing infrastructure, creating value for their business and customers. 

Over the past decade, Wise (formerly known as Transferwise) has built a global payments infrastructure that has revolutionised how money moves around the world. Now, thanks to Wise Platform, other companies can gain access to our industry-leading, reliable service seamlessly.

We are seeking a Technical Enablement Manager to join our Delivery team in London. This role is pivotal in establishing what great looks like on the technical side of our Partners integrations. The Technical Enablement Manager will establish best practices for our Tech Delivery team—comprising Presales and Solution Engineers— by providing the strategic direction, resources, frameworks, and tools necessary to execute complex integrations efficiently and effectively.

Key Responsibilities:

• Strategic Vision and Leadership: Develop and own the strategic vision for Technical Delivery, setting the direction for improving efficiency and quality in our Partner integrations. Lead change initiatives to enhance our technical capabilities and drive innovation within the Presales and Solution Engineering teams.

• Technical Delivery Management: Oversee Technical Delivery as a product, focusing on strategic improvements in knowledge management, data utilization, tooling, and automation to elevate the quality and efficiency of Partner integrations.

• Cross-Functional Collaboration: Work with the Presales team to develop best practices for gathering and assessing customer requirements and designing scalable payment solutions. Collaborate with the Solution Engineering team to create and improve frameworks that support technical integration projects, ensuring continuous process enhancement. Additionally, work closely with regional leads to ensure high-quality technical delivery.

• Process Innovation: Identify and implement opportunities for process innovation, enhancing documentation, and strengthening knowledge management practices to support the team's strategic goals.

• Technology Enablement: Lead the implementation and support of technology tools that streamline tech delivery processes, driving team efficiency and effectiveness.

• Training and Development: Design and deliver advanced training programs to upskill the Tech Delivery team, fostering high performance and ensuring exceptional partners satisfaction.

• Performance Management: Collaborate with the Analytics team to establish performance metrics and reporting systems for Tech Delivery, using data-driven insights for continuous improvement. Work with teams and leads to develop and drive key performance indicators (KPIs) to ensure alignment and progress toward goals.

This role is for you if you are eager to establish the foundations of excellence in Tech Delivery space. You will have the opportunity to significantly impact the growth of the Wise Platform by developing frameworks that enhance the quality, efficiency, and success of complex technical project deliveries. Initially, this role will not have any direct team members, so we are looking for someone who is curious, hands-on, and ready to build from the ground up. If you are passionate about driving process improvements and empowering teams to deliver exceptional results, this is the perfect fit for you.

• 8+ years in a technical enablement, Presales, Solution Engineering role, preferably in fintech, banking, or technology sectors.

• Proven experience with cross-functional teams to optimize technical project delivery and knowledge-sharing processes.

• Hands-on experience in developing frameworks, creating technical documentation, and managing training programs.

• Familiarity with performance management, reporting, and analytics to drive improvements in project execution.

• Experience with API and/or SWIFT-based payment integrations and understanding of complex banking systems.

• Proficiency to make API calls via Postman and troubleshoot via tools such as Kibana and Sumo

• Proficiency in knowledge management tools (e.g., Confluence, Jira) and collaboration platforms.

• Excellent communication and organizational skills, with a proactive approach to problem-solving.

Some of our benefits:

• 🚀 RSU's in a growing company 

• 💪 An annual self-development budget

• 🚀Annual Summer Days festival

• 🐶 Pet friendly offices 

•  🏃‍♀️Lots of fun group activities like yoga, running and boardgame nights 

• 🏝️ A paid 6-week sabbatical leave after four years 

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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