Senior Support Engineer

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

Job Description

The Role: We’re now recruiting for a Level 3 Senior Internal Support Engineer to join our busy team based in London. The main focus of this role is to provide support for the use of key business applications and hardware. The role can be varied and covers a wide range of technologies so the candidate must be able to adapt to changes in responsibilities and duties as appropriate.

Part of this role will also be to identify any potential issues and improvements to systems and to provide adequate solutions to the changing requirements of the business. There will also be an expectation of involvement in project work being carried out on the wider business IT infrastructure and platforms. 

Key Responsibilities:

• Provide support for the use of key business applications.
• Operate a helpdesk system responding to problems quickly, efficiently and in a timely manner.
• Maintain user accounts in Active Directory, Office 365, Exchange.
• Build, service and troubleshoot laptops, desktops and virtual servers where needed.
• Assist with infrastructure planning and projects. This will include any networking, switching or wireless projects under way.
• Ensure systems are kept up-to-date and maintained in line with best practice.
• Co-ordination with 3rd party vendors to support systems.
• To follow and aid in the development and deployment of ISO processes and software solutions in line with business strategy and the priority set by management.
• Evaluate and implement appropriate technologies and where appropriate.
• Assist in the support of onsite meeting room equipment (Poly, Cisco, Surface Hub), WiFi and printing

Occasional out of hours work may be required as and when necessary

Qualifications

Skills & Experience:

• This is a highly process driven role, and the ability to learn and implement these processes will be vital for the successful candidate.
• Excellent communication skills, both oral and written.
• Able to work collaboratively as part of the team, but also independently and using your own initiative.
• A professional and confident approach.
• Accuracy and attention to detail.
• Ability to efficiently plan and prioritise workload to meet deadlines.
• Previous applications, software or product support, experience working within a support team
• Previous project delivery or consultancy experience.
• Windows 10/11
• Active Directory administration
• DNS, DHCP
• Hardware/software builds
• Azure administration and build experience.
• Windows server experience
• Printers
• SharePoint
• Office 365
• OneDrive
• Citrix
• Exchange on prem
• Intune/MDM
• Mimecast
• Veeam
• Zerto
• VMWare
• HyperV

Beneficial Skills / Experience:

• ISO 27001
• Microsoft or ITIL qualifications
• Fortigate firewall experience/knowledge
• Netscaler experience/knowledge
• AVD
• Sentinel knowledge

Additional Information

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.