Senior Staff UX Designer

About the role:

We are seeking a Staff UX Designer who will drive forward the most important products in our returns portfolio while managing and coaching key members of the design team. This is a player-coach role, combining hands-on design execution with leadership responsibilities to raise the profile of design across the returns portfolio and the organisation. 

As a Staff UX Designer, you will be a vital member of your cross-functional product squad, promoting design standards, advocating for the user, and shaping our product strategy. You understand that creating cohesive, user-centric experiences is paramount and are passionate about building products that drive value for people, businesses, and the planet.

Design Execution 

• Own and evolve the end-to-end design process for the returns portfolio, from discovery and ideation through to delivery and iteration. 

• Lead the creation of intuitive, user-friendly experiences, collaborating closely with Product Managers, Engineers, and other stakeholders. 

• Develop and maintain high-quality design artefacts—including user flows, wireframes, prototypes, and UI designs—that bring product strategies to life. 

• Drive user research efforts, including field studies, usability testing, and customer interviews, to deeply understand user needs and validate solutions. 

• Identify and champion new opportunities for innovation, introducing disruptive features and products that enhance the customer experience. 

Coaching & Team Development 

• Manage and mentor designers within the returns team, providing regular feedback, guidance, and support to help them grow their skills and confidence. 

• Lead ongoing design reviews, fostering a culture of continuous improvement and ensuring the team delivers high-quality, consistent designs. 

• Advocate for best practices and design excellence, helping scale the impact of design across the organisation. 

• Collaborate with leadership to recruit, onboard, and develop new design talent, ensuring the team continues to thrive. 

Strategic Impact 

• Use data, research insights, and business goals to inform design decisions, ensuring that all solutions align with customer needs and deliver measurable impact. 

• Influence product strategy by identifying new challenges and opportunities, working with cross-functional teams to prioritise and tackle them. 

• Serve as a trusted design advocate, building strong relationships with stakeholders across Product, Engineering, and Sales. 

• Help define and promote design principles and guidelines to ensure consistency and scalability across products. 

What You’ll Do Every Day 

• Solve complex problems through design, applying user-centered design (UCD) principles, research, and business strategy. 

• Collaborate with developers, business analysts, and other team members to deliver cohesive end-to-end experiences. 

• Create user journey maps that articulate interactions across touchpoints, identifying pain points and opportunities. 

• Translate concepts into wireframes, prototypes, and polished UI designs. 

• Design and deliver experiences optimised for a range of devices and platforms. 

• Rapidly test, iterate, and refine designs based on feedback and data. 

• Make strategic design decisions, balancing customer needs with business objectives. 

• Contribute to and help evolve design systems to ensure consistency and scalability. 

• Manage and coach a few members of the design team 

You Should Apply If 

• You have around 10+ years of experience in UX/product design, with a proven track record of shipping B2B products from concept to launch. 

• You have previous management or mentorship experience, with a passion for developing and coaching designers. 

• You are a strong cross-functional collaborator, influencing stakeholders and driving alignment across teams. 

• You’re comfortable with ambiguity and have the creativity, problem-solving skills, and tenacity to turn it into clarity and action. 

• You have an uncompromising focus on user-centric design, using data, research, and well-honed judgement to make impactful decisions. 

• You are adaptable and understand when to balance perfection with progress to meet business goals. 

• You are excited about raising the bar for design and contributing to a growing, ambitious team.