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As a Senior Enterprise Solutions Architect at Drata, you are the customer-facing technical expert for the world’s most advanced security and compliance automation platform. Enterprise SAs own the end-to-end technical implementation of Drata’s marquee customer logos. SAs execute within the Enterprise Customer Success function, as an integral part of the Customer Success Group, to ensure customers thoroughly understand how the Drata platform works and what its capabilities are. You will also work closely with Engineering and Product Management to drive fast and smooth security readiness programs, create and deliver best practices for a broad range of complex integrations and APIs, and advocate on behalf of customers’ needs for a rapidly growing platform. You’ll build trust and empathy with Drata’s most complex customers as you help connect their infrastructure, diagnose and remediate gaps, and advise them toward a continuous and self-sufficient compliance posture. You will also build that same trust with and empower internal-facing teams to support Drata customers and continue our best-in-class customer experience.
What problems you’ll solve:
- Drive the retention and expansion of Enterprise customers through technical expertise, thought leadership, and product roadmap advocacy
- Increase customer understanding of Drata’s technical functionality and self-sufficiency in day-to-day usage
- Increase knowledge resources and improve communication of basic functional and technical concepts, to make our customers and all of Customer Success more self-sufficient
- Reduce the number and frequency of support cases and engineering escalations through technical design, implementation expertise, remediations, and explanations to other Customer Success teams and customers
What you'll do:
- Own the end-to-end technical implementation of Drata’s largest and most mature customers
- Become the trusted technical partner for your customers’ GRC, Security, and Engineering leaders, such that they consult you for everything they plan to do on Drata
- Translate complex and ambiguous business and technical requirements to deliver a combination of bespoke, scalable, and configurable solutions that extend Drata’s capabilities, reinforce best practices, and ensure the proper long-term integration of Drata into your customers’ GRC ecosystems
- Surface data-driven insights and create multi-layered themes for roadmap changes unique to your marquee customers
- Serve as the company’s leading technical expert on Drata’s entire platform, covering third-party integrations via APIs and webhooks, desktop apps, logging, database architecture, scripting, documentation, and how-to videos
- Work at the hip of Product Managers to develop deeper specialization in certain functional areas as customer and business needs dictate, including identity, SSO, and user access providers; cloud and hosted infrastructure; version control systems; CI/CD pipelines; ticketing and SDLC tracking platforms; MDMs and EDRs; security training providers; CSPMs and vulnerability scanners; multiple HRIS and background check providers; and others
- Work hand-in-hand with our Sales Engineers and Implementation Managers to properly scope and deploy Drata’s setup for long-term success
- Draft and publish technical architecture and solution diagrams that reflect properly scoped and technically sound integrations and data flows across the customer’s entire tech stack
- Deliver these as part of overall implementation guidance and best practices to CEOs, CTOs, CISOs, IT directors, and other security and compliance teams to ensure a clear path toward achieving success with multiple security, governance, risk, and compliance frameworks
- Execute, test, and deploy customizations, configurations, and data migrations to extend Drata’s capabilities
- Develop custom code and internal applications to reduce manual tasks and bridge the gap between current platform functionality and the upcoming roadmap
- Participate in UAT sessions with Product Management to identify issues and contribute real-world use cases before features are shipped to production
How you’ll contribute to the Customer Experience and other Drata teams:
- Partner with Engineering to execute or manage custom development work, including bespoke integrations and unique feature requests outside the boundaries of the current platform, and highlight specialized enhancements for Product Management months ahead of the current product roadmap
- Build and deliver a full picture of your customer’s technical profile as part of regular QBRs, including new data visualizations and self-service reporting takeaways that highlight technical usage and areas for improvement
- Improve the process for staging, reproducing, and documenting platform behavior and customer issues to lead to quick resolutions, bug tickets, and new feature requests
- Partner cross-functionally to track your customers’ ongoing set of technical issues and requests, including regularly staging, reproducing, and documenting platform behavior
- Support cross-functional teams in demonstrating Drata’s value by broadly sharing learnings on current product features and behavior via technical documentation and enablement sessions, helping implement new discovery and onboarding processes, and solutioning best practices for unique and varying technical configurations
- Serve as an escalation pathway for complex troubleshooting and issue resolution across the Enterprise customer segment
- Mentor other Solutions Architects, Technical Support Representatives and Engineers, and Implementation Managers to grow their skills and experience
What you bring:
- 7-10+ years of post-sales experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent position, ideally in B2B SaaS
- Enterprise customer-facing experience required, including demonstrated partnership and leadership with multiple customer C-suite roles
- Hands-on development experience in AWS, Azure, GCP, or equivalent large-scale infrastructure systems
- Working knowledge of desktop applications and machine architecture on Windows, MacOS, and Linux devices (including Chrome OS)
- Extensive experience with REST APIs and JSON
- Consultative or development experience with JavaScript, NodeJS, TypeScript, ReactJS, Python, and Bash, Shell, and/or Unix scripting
- Exceptional verbal and written communication skills, and comfort with leading independent presentations, training, and debugging sessions with varied technical and business users at all levels of the customer organization
- Past experience working hand-in-hand with Sales, Sales Engineering, Customer Success, and Partner Integration teams
- A demonstrated track record of trust and influence with Product Management, Engineering, QA, and Security teams
Benefits:
- Supplemental Health Benefits Offered
- Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities
- Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
- 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child
- Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The expected OTE ranges for this role is GBP £88,100 - £108,900, subject to change.
A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.
Drata is on a mission to help build trust across the internet.
Drata is a security and compliance automation platform that continuously monitors and collects evidence of a company's security controls, while streamlining compliance workflows end-to-end to ensure audit readiness.
We all recognize the importance of earning and keeping the trust of our customers when it comes to protecting their data. We've felt firsthand how burdensome achieving and maintaining a strong security and compliance posture can be at a fast-growing company. It’s a manual, redundant, error-prone, and unscalable process - and it only grows more complex and expensive over time.
Our team of SaaS, security, compliance, and audit experts have built a better way - with automation.
Employment at Drata is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.
