The Senior Solution Advisor engages with customers to optimize their use of Kyriba’s platform, focusing on enhancing efficiency and satisfaction. They facilitate workshops, conduct utilization analysis, and provide architectural guidance. The role involves building trusted relationships, offering strategic demonstrations, and delivering feedback to enable product improvements. Additionally, they identify customer risks and represent Kyriba at industry events.
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
About Us
Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba’s real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability, so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information, visit www.kyriba.com.
Essential duties and responsibilities
- Platform Optimization: Engage with existing customers to analyze their current use of Kyriba’s platform, identifying opportunities for enhancement and recommending best practices to improve efficiency and outcomes.
- Customer Advocacy: Work closely with customers to ensure satisfaction and advocacy, focusing on renewal, reducing churn, and increasing NPS and referrals. Build trusted advisor relationships with key stakeholders.
- Workshops & Discovery Sessions: Facilitate tailored workshops, whiteboarding sessions, and discovery engagements to uncover additional needs and opportunities for platform utilization and expansion.
- Strategic Collaboration with Account Management: Collaborate closely with the AM team to provide insights into customer site activity and best practices. Leveraging data points such as click activity to infer usage trends, while tactfully addressing gaps in understanding.
- Portfolio Level Utilization Analysis: Conduct macro-level analysis of the customer portfolio to assess utilization trends against contractual agreements. Identify opportunities for optimization by pinpointing underused features, misalignments with contract terms, or areas where customers could derive greater value.
- Architectural Guidance: Provide technical leadership in designing solutions to meet evolving customer needs, ensuring alignment with best practices and Kyriba’s product capabilities.
- Strategic Demonstrations: Conduct targeted demonstrations to highlight advanced features and new functionalities relevant to the customer's goals, positioning Kyriba as their ongoing financial technology partner.
- Market Feedback Loop: Act as the voice of the customer by providing actionable feedback to Product Management on market demands, feature requests, and potential areas for product enhancement.
- Product Expertise: Maintain a deep understanding of Kyriba’s roadmap, features, and functionality to provide current, relevant, and impactful recommendations to customers.
- Business Case Support: Collaborate with customers to build business cases for expanded platform use, focusing on ROI, optimization benefits, and alignment with their financial and operational objectives.
- Industry Engagement: Represent Kyriba at customer forums, conferences, and events, sharing success stories and best practices to showcase the value of the platform.
- Proactive Risk Mitigation: Identify signs of customer dissatisfaction or risk and work collaboratively with internal teams to resolve issues before they impact renewal decisions.
- Competitive Analysis: Stay informed about industry trends and competitors to position Kyriba effectively and help customers understand differentiators that enhance their experience.
Education, Experience & Skills
- Prior Kyriba experience or competing product experience a plus
- 5-10 years of experience in either implementation, support, presales, or product management with treasury management technologies
- Proven experience in a customer-facing advisory role, with a focus on driving adoption, preventing churn, and fostering advocacy.
- Expertise in ERP integrations, and familiarity with API architectures.
- Excellent interpersonal skills with a knack for understanding and addressing customer challenges.
- Ability to facilitate discovery workshops and deliver impactful technical demonstrations.
- Strong collaboration skills to liaise effectively with Product Management and internal teams.
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