About Dialpad
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.
About the team
Dialpad’s Workforce Management team builds an integrated forecasting platform for customer support teams. This product is a key component of the Contact Center offering and focuses on forecasting, agent shift planning, real time agent management, reporting, and data pipelines.
Our teams are highly collaborative and comprise of cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science and Machine Learning, and Telephony.
Your role
As the Engineering Manager of the Workforce Management team, you will lead a team of 10 full stack engineers. Your role will involve closely collaborating with other engineering managers & teams to achieve alignment & efficiency whilst delivering multiple simultaneous projects with cross-functional stakeholders.
This position reports to our Director of Engineering in Vancouver, Canada and will be based in our London Office on a hybrid schedule. Candidates are expected to be flexible with their working hours, ensuring overlap with PST timezones for team meetings, discussions & escalations.
What you’ll do
- You’ll have direct reports ranging from mid-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.
- Work closely with product management and senior engineers to define a 1 to 3 year roadmap & vision for the team
- Balance the team between feature development and engineering initiatives
- Consistently work with your direct reports to support their career growth
- Assist in evaluating technical design & architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs
- Work with geographically distributed peers including engineering managers, technical leaders, product managers, designers, support engineers and other stakeholders in order to align on engineering-wide priorities
- Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution
- Drive effective engineering processes and policies
- Scale the team by recruiting candidates from diverse backgrounds
- Get hands on when necessary and assist with writing code, providing feedback on technical implementations & conducting architectural reviews
What we’re looking for (not requirements, just guidelines)
- 2+ years experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects
- 10+ years professional experience as an engineer or engineering leader
- Experience with the development of performant, scalable customer facing applications.
- Hiring & interviewing skills
- Onboarding & mentorship experience
Benefits and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional Development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
