In this Role, Your Responsibilities Will Be:
- Drive planning, execution, and delivery of complex projects focused on post-sales services, such as:
- New service offering definitions
- Capability enablement across service functions
- Process improvements or digital transformations supporting service delivery
- Lead cross-functional teams comprising collaborators from Services, Business Units, Manufacturing, IT, Product Management, Test Engineering, Service Engineering, etc.
- Establish clear project goals, timelines, and deliverables aligned with business priorities.
- Track and manage interdependencies, risks, and resource allocations across concurrent projects.
- Facilitate effective communication, decision-making, and issue resolution across all levels of the organization.
- Ensure adherence to project scope, budget (where applicable), quality, and timelines.
- Provide regular status reporting and access to collaborators and leaders.
- Lead change management activities, including collaborator consensus, communications planning, and adoption measurement.
- Ensure alignment with broader business goals and customer success metrics.
Who You Are
You lead with a strong focus on execution, delivering service transformation initiatives that improve delivery performance, scale capabilities, and elevate the customer experience. You persist through challenges to achieve a measurable business impact.
You proactively develop positive relationships with a broad network of collaborators, serving as a trusted liaison across Services, Product R&D, IT, and Business Units. You align diverse interests through engagement, clear communication, and a shared focus on customer success.
You communicate with clarity and intent, tailoring messages for both technical and executive audiences to enable decision-making and foster alignment across global, cross-functional teams. You promote transparency and open dialogue to keep complex service initiatives on track.
For This Role You Will Need:
- Bachelor’s degree in Engineering, Business, or related field (Master’s or equivalent experience preferred).
- Experience of over 5 years of project or program management experience, particularly in services, engineering, or technology-focused fields
- Proven experience leading cross-functional teams without direct authority.
- Strong understanding of post-sales services (e.g., service delivery, hardware support, field services, service engineering, or customer support operations).
- Excellent organizational, communication, and collaborator management skills.
- Experience with project management tools and methodologies (Agile, Waterfall, or hybrid).
- Experience using reporting and visualization tools such as Power BI is a plus.
- PMP, PMI-ACP, or similar certification is a plus.
- Willing to work on a hybrid model in Escazú, Costa Rica or in our Mexico City office (depending on your current location).
Preferred Qualifications That Set You Apart:
- Excellent organizational, communication, and collaborator management skills.
- Strong leadership presence with the ability to influence without authority across diverse teams.
- High attention to detail and ability to manage competing priorities under tight deadlines.
- Analytical approach with the ability to assess trade-offs and make data-informed decisions.
- Comfortable navigating ambiguity and driving clarity in complex, cross-functional environments.
- Proactive problem-solver with a continuous improvement approach.
- Culturally aware and effective in a global, matrixed organization.
- Proficient in English; Spanish proficiency strongly preferred.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
