Senior Salesforce Administrator (Sales & Marketing)
Remote (Must be UK-based with Right to Work in the UK)
Salary: £50,000 - £55,000
We are seeking a seasoned Salesforce Administrator to join our team at UniHomes. In this pivotal role, you will be responsible for the day-to-day management and optimisation of our Salesforce platform, ensuring its seamless operation and alignment with our evolving business needs.
This role will work as part of the wider CRM team with a speciality and focus on supporting the growth of the sales and marketing departments. This will involve being the primary contact for the sales and marketing team to deliver both small changes and projects. You will work closely with senior stakeholders to define requirements.
The sales and marketing teams have grown in the last 12 months and this role is key in ensuring they have all the tools they need to be successful.
Key responsibilities:
- BAU ticket management: Prioritise and efficiently resolve inbound Salesforce support tickets from our Sales and Marketing teams.
- System administration: Manage user profiles, roles, security settings, and permissions to maintain system security and user access.
- Data management: Oversee data quality, integrity, and consistency within the Salesforce platform.
- Process automation: Utilise Salesforce's automation tools (e.g., Workflow Rules, Process Builder, Flows) to streamline business processes and increase efficiency.
- Reporting and analytics: Create and maintain custom reports and dashboards to provide valuable insights into key business metrics.
- Configuration and customisation: Configure and customise Salesforce objects, fields, page layouts, record types, and validation rules to meet business requirements.
- Integration: Collaborate with development teams to integrate Salesforce with other systems and applications.
- User training and support: Provide training and ongoing support to end-users to ensure optimal utilization of the Salesforce platform.
- Stay updated: Keep abreast of the latest Salesforce releases, features, and best practices to drive continuous improvement.
Skills and experience:
- Proven experience as a Salesforce Administrator with a minimum of 4 years of hands-on experience.
- Strong understanding of Salesforce core concepts, including objects, fields, records, and relationships.
- Proficiency in Salesforce declarative tools (e.g., Workflow Rules, Process Builder, Flows).
- Experience with Salesforce reporting and dashboarding tools.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience with Salesforce Analytics and/or Marketing Cloud would be advantageous.
- Ability to work independently and as part of a team.
- Experience with Salesforce development would be advantageous but not essential.
Desired skills and experience:
- Salesforce certifications (e.g., Salesforce Certified Administrator)
- Experience with Salesforce development (Apex, Visualforce, Lightning Web Components)
- Knowledge of Salesforce Marketing Cloud or Service Cloud
About us:
UniHomes has been named the fastest-growing technology company in Yorkshire and the Northeast in the 2023 Deloitte UK Technology Fast 50. We are also incredibly proud to have been officially certified as a Great Place to Work® (GPTW®).
Our industry-leading property search portal and utility management service enables our established and ever-increasing network of letting agent partners, to offer hassle-free all-inclusive accommodation to our growing and strong community of university students, who are actively seeking their perfect shared house. We are taking the market by storm, currently in over 60 university cities and towns across the UK, and we have huge ambitions for 2025.
Founded by three Sheffield property entrepreneurs in 2015, we have experienced remarkable growth and now have a team of almost one hundred at our Sheffield City Centre office. With recent minority investment from LDC we are scaling up our teams ready to conquer new horizons. There couldn’t be a more exciting time to join us.
We are a team driven and united by our core values:
- Lead the Way
- In it Together
- Customers Matter
- Keep it Simple
- Rise Above Challenges
- Make it Happen
What do you get when you work here?
With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage.
Our impressive benefits package and perks comprise: holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events.
When you do occasionally visit our stunning state-of-the-art office in Sheffield, you will be treated to complimentary breakfast, hot & cold drinks, snacks, pool table, and company social events.
