About the role:
As the Senior Sales Operations Manager, for EMEA, you will report directly to the Global Head of Field Operations. In this paramount role, you will act as the cornerstone, ensuring the precision and efficacy of our sales processes and strategies across EMEA. This role transcends traditional operational duties—it's about enhancing, innovating, and leading our sales force to unparalleled success.
What you'll be doing:
- Serve as the primary business partner to the General [Regional] Manager & VP of Sales and associated regional Customer leadership, becoming their right arm, left arm, and eyes and ears, enabling them to concentrate on driving revenue and bookings.
- Forge a close partnership with the leadership, contributing your insights and executing the commercial strategy.
- Champion operational excellence within the sales and customer divisions, setting the pace for innovation and efficiency.
- Act as the Subject Matter Expert (SME) for our sales technology stack, ensuring flawless data management and utilization.
- Collaborate with the broader Go-To-Market (GTM) Ops team to establish and refine performance metrics, facilitating informed decision-making.
- Redefine and optimize the territorial distribution ensuring comprehensive market coverage and increased sales efficiency.
- Swiftly address and resolve operational challenges, suggesting improvements for scalable growth.
- Work in tandem with the Enablement teams to identify and rectify knowledge and skill gaps, ensuring ongoing development and training.
- Analyze performance, managing pipeline and forecasting with a focus on accuracy and efficiency.
- Document and disseminate operational best practices to elevate overall team performance.
What you'll need:
- A curious and passionate leader with at least 5+ years in a comparable role, ideally within a high-growth SaaS environment in either a similar role or sales leadership role.
- An expert problem-solver, renowned for leveraging data to drive pivotal business decisions.
- Proficient in the nuances of data analysis and modeling, familiar with SQL and extracting insights from SFDC.
- Adaptable, entrepreneurial, and quick to act, thriving in dynamic, growth-focused settings.
- A master multitasker, adept at managing multiple initiatives, from broad-scale projects to immediate operational demands.
- A dedicated team advocate, fostering a collaborative environment while steering both individual and collective achievements.
Benefits:
- Competitive salary and bonus plan
- Restricted Stock Units (RSU's)
- Private health insurance, including vision and dental coverage
- Generous PTO policy
- Half day Fridays, every Friday
- Home office stipend
About us:
Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.
The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
- Great Place to Work Certification (2021, 2022, 2023)
- Fortune’s Best Workplaces in NYC (2022)
- #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
- Forbes Cloud 100 (2021, 2022)
- SAP Pinnacle Awards “New Partner Application Award” (2023)
- Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)
Life as a Forterian:
We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.
At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.
Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
Hybrid work:
At Forter, we have embraced a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. As part of this exciting approach, Team members are invited to work from the office at least 2 days per week. Within these two days, we encourage employees to join each week, for a department Team Day and for a Hub Day within each office. Your recruiter will share the specifics of these days.
Our hope is that a balance of in-person collaboration will aid massively in employee professional growth, development and relationship-building.
Forter's Applicant Privacy Policy
What We Do
Forter is the leader in e-commerce fraud prevention, processing over $250 billion in online commerce transactions and protecting more than a billion consumers globally from credit card fraud, account takeover, identity theft and more. The company’s identity-based fraud prevention solution detects fraudulent activity in real-time, throughout all online consumer experiences.
Forter’s integrated fraud prevention platform is powered by its rapidly growing global network, underpinned by predictive fraud research and modelling, and the ability for customers to tailor the platform for their specific needs. As a result, Forter is trusted as the sole or primary risk mitigation engine by Fortune 500 companies including Farfetch, Sephora, Nordstrom, Instacart, Adobe and Priceline to deliver exceptional accuracy, a smoother user experience and elevated sales at a much lower cost.
Forter has raised more than $500M of capital from top-tier VCs including Sequoia, Bessemer Venture Partners, NewView Capital, Tiger Global Management, Scale Venture Partners, March Capital and Salesforce Ventures.
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