iRhythm Technologies
Senior Sales Operations & Business Intelligence Manager - International
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Career-defining. Life-changing.
At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
We are looking for an experienced Sales Operations & Business Intelligence Manager to deliver operational excellence in the areas of communication, strategy development and execution, and business process innovation.
Please note: Candidates must be located in Switzerland or the UK to be eligible for consideration.
Responsibilities:
To develop and execute Sales Operations internal and external strategies and tactical plans that build profitability and achieve iRhythm growth targets for the International Business.
Communication: Act as lead in facilitating engagement through collaborative communication to direct sales and cross functional areas. Foster execution and performance management to key strategies through robust analytics with attention to providing custom, timely, powerful sales informatics.
Strategy Development: Partner with Sales Management and cross functional business partners to support the development and execution of strategies that drive sales results, productivity, and success for the international business. This includes the identification of IT/CRM systems, processes and metrics needed to support sales and operational effectiveness.
Process innovation: Analyze business requirements, operational processes, and data relationships to improve operations. Align sales processes to drive synergies and develop solutions or tools to improve the sales process.
Sales Operations:
Be the expert and reference for the business intelligence system. Includes the implementation and launch of the system, driving and monitoring adoption, maintenance, and updates
Collaborate with cross-functional teams, create a process framework, and define business intelligence metrics to be monitored (reports & dashboards based on KPIs and other specific projects to enable data-driven decision-making).
Ensure data integrity and create intuitive reports to maximize utilization of sales analytics and drive appropriate focus.
Engage business partners in Marketing, Supply Chain, Finance, and other internal functions to standardize processes and streamline field metrics.
Facilitates country specific adaptation and implementation of key Sales Force Effectiveness (SFE) Strategy and Systems and projects. Build and maintain relationships with country and regional teams. Strong collaboration and influencing of sales teams across the country. Drives the implementation of Strategy and System initiatives for the field through the development of programs that can be used by Regional and Field management.
Proactively partners with the Regional Sales Managers and Territory Managers and the international team in driving implementation of the SFE Strategy and System initiatives; is knowledgeable and boldly voices the SFE needs to get them appropriately addressed. Provides input to the development of core SFE strategies, tactics, and specific materials to support local markets.
Create a process framework and define deliverables to successfully drive and implement initiatives within SFE Strategy and Systems.
Drives country and regional level initiatives for territory analysis including drive time, coverage, and potential. Coordinates and maintains account segmentation data for all international countries.
Ensure sales force and territory management optimization for the maximization of business profitability
In collaboration with key leaders and cross-functional partners, develop metrics to assess effectiveness and execution of business development strategies and programs. Reviews and confirms action plans addressing any issues that arise.
Provides input in the development of key business plans to drive excellence in customer focus.
Develops and maintains a set of metrics that track progress against agreed deliverables, and reports quarterly to the Leadership Team
SFDC and CRM
Serve as techno-functional subject matter expert (SME) for the Salesforce product suite.
Participate and lead requirements gathering sessions with cross-functional teams to understand business processes, requirements, and key performance indicators.
Documents business requirements and systems specifications.
Mapping functional requirements to Salesforce.com features and functionality.
Perform gap analysis and decompose complex business information into functional process components.
Understand CRM requirements and Identify product requirements for future enhancements.
Work with architects and developers to transform new requirements into Salesforce.com design and implementation.
Participate and support stakeholders through user acceptance test planning and execution.
Partner with Finance, Operations, and cross functional business partners to support the development and execution of strategies that drive sales results, productivity, and success.
Analyze business requirements, operational processes, and data relationships to improve Align sales processes to drive synergies and develop solutions or tools to improve the sales process.
Collaborate with cross-functional partners, create a process framework, and define business intelligence metrics to be monitored (reports & dashboards based on KPIs and other specific projects to enable data-driven decision-making).
Ensure data integrity and create intuitive reports to maximize utilization of sales analytics and drive appropriate focus.
Drives the implementation of strategy and system initiatives for the field through the development of programs that can be used by Regional and Field management.
In collaboration with key leaders and cross-functional partners, develop metrics to assess effectiveness and execution of business development strategies and programs. Reviews and confirms action plans addressing any issues that arise.
Active member of the iRhythm International Senior Leadership Team. First point of contact for specific activities associated with Business and Sales operations, SFE Strategy and SFDC, CRM and Business Systems. Contributes to the establishment of the vision, strategy and annual goals and objectives of the international team
Additional responsibilities as assigned.
About you:
Required:
Bachelor’s degree in Business, Statistics or Computer Science Engineering
Extensive experience in the medical device industry or in a similar regulated business environment
Proven track record in translating business needs into technical solutions
Sales and/or Service Operations experience
Must have Salesforce Sales, Marketing and Service Cloud knowledge using Lightning platform.
Excellent business systems analysis and project management skills, with a focus on a multi-year roadmap.
Ability to plan, manage and execute projects within budget and on schedule.
Strong process development and documentation skills.
Knowledge in GDPR, HIPAA, and other compliance requirements and able to operate in a highly regulated environment.
Knowledge of relational databases (SQL) and database scripting languages such as PL/SQL.
Good knowledge of reporting/dash boarding tool - Tableau
Thorough understanding of integration concepts, methodologies, and technologies.
Desirable:
Good knowledge of reporting/dash boarding tools Business Object and/or PowerBI
Experience of implementing and supporting large scale, technically complex solutions on Salesforce and associated ecosystem.
To be eligible for our position, kindly provide your CV/resume and response to the application questions in written English.
#LI-LM1 #LI-Remote
Location:
Remote - SwitzerlandAs a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected]
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact [email protected]. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.
For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121
