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About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
The Sales Operations Analyst is a trusted advisor to regional sales leadership teams, provide critical sales forecasting insights and support. You would be responsible to provide direct operational support to regional sales teams for operational issues, as well as a resource for the identification and implementation of improvements in the region. Create, maintain, and run reports and analytics on internal and external sales, sales enablement and channel activities. Work closely with the Sales Operations leadership to inform strategy and measure regional performance.
What You Will Do:
- Participate in regional annual planning, including go-to-market strategy, sales territory planning and implementation, resource planning and target-setting
- Weekly consolidation and critical review of the sales forecast for the region, including appropriate discussions with sales to assess, challenge and support. Submission of the completed forecast
- Participate in resource planning, maintain regional sales hierarchy and roles including open headcount
- Monitor, review and report regional activity against specified Key Performance Indicators (“KPIs”), including for example pipeline, product trends, win ratios and forecast accuracy
- Identify business-relevant issues and trends, both internal and external, and communicate these to the regional Sales leadership team. These can be anything business-relevant, including: KPIs, internal structural or system changes, external political influences, product sales trends, sales team performance, economic factors and more
- Build GTM Territory and quotas plans for regional sales teams, support commission team
- Works closely with our global Shared Services Centre on 2nd and 3rd level sales support enquiries
- Provide training and best practices guidance to the regional sales team on the appropriate use of the Customer Resource Management software tool (“CRM”), currently Salesforce
- Monitor and report on trends in CRM usage, work with sales to review and improve data quality hygiene
- Create and maintain reports and dashboards within the CRM for the regional sales team
- Review and appropriately approve or reject discount approval requests, representing the needs of the region and the company while understanding the implications of the requests
- Understand the business strategy for the region and ensure that the appropriate operation support mechanisms are in place, well implemented and meet the needs of the business.
- Identify and communicate possible ways to improve sales productivity in the region
- Create and maintain sales territory maps and alignment plans for the region
- Create and maintain accurate visual representations of current and historic regional sales structures
- Create and maintain records of the sales landscape at given intervals, e.g. pipeline snapshots & forecast records
What You Will Bring:
- Several years experience in Sales Operations or similiar areas (such as Finance, Data Analytics)
- Strong / advanced Excel skills, experience with Power Bi a bonus
- Fast learner with strong hand-on mentality and good problem-solving skills
- Participation in global operations-oriented projects, representing the interests of the region
- Fluent written & spoken English, knowledge of German a bonus
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
