Senior Sales Engineer Customer Success

Our Mission: To End Cyber Risk

Arctic Wolf is a cybersecurity company on a mission to help organizations turn cyber risk into business resilience. Powered by the Aurora® Platform, we combine AI-driven automation with the expertise of our security teams to deliver security operations that help customers stay ahead of evolving threats.

Today, cyber risk is one of the most significant business challenges organizations face. As attackers move faster and leverage AI to scale their efforts, traditional approaches to security are struggling to keep pace.

That's why we take a different approach. Our AI-native platform and Agentic SOC operate at machine speed, enabling organizations to adopt an operations-led security model that delivers faster time to value, measurable risk reduction, and stronger security outcomes.

At Arctic Wolf, we're not just responding to the future of cybersecurity, we're helping shape it.

About the Role

As a Senior Sales Engineer, Customer Success, you will partner with Customer Success Managers and Security Services teams to help customers maximize the value of their Arctic Wolf solutions. Acting as a trusted technical advisor, you will support solution reviews, identify opportunities to expand solution adoption, and demonstrate how Arctic Wolf’s offerings help customers achieve their security and business goals.

This role is best suited for candidates located within easy travelling distance of Newcastle, allowing for occasional in-person meetings and collaboration at our Newcastle office while maintaining the flexibility of a remote-based role.

What You'll Do

• Partner with existing customers to understand their needs and identify opportunities to expand their use of Arctic Wolf solutions.
• Deliver compelling presentations, demos, and technical discussions that showcase the value of Arctic Wolf's platform and services.
• Document and maintain a deep understanding of customer environments, including security tools, network architecture, authentication methods, and cloud services.
• Articulate Arctic Wolf's key differentiators and position our solutions effectively within a competitive landscape.
• Contribute to a culture of knowledge sharing through active participation in team enablement, collaboration channels, and best practice discussions.
• Support process improvements, training initiatives, and content creation projects that drive team effectiveness.
• Mentor and onboard new team members, sharing technical expertise, presentation skills, and sales engineering best practices.

What You'll Bring

• Strong expertise in enterprise IT infrastructure, including networking, identity management, cloud services, virtualization, and Windows, Linux, and macOS environments.
• Solid understanding of cybersecurity technologies and practices, including security operations, incident response, SIEM, XDR, EDR/EPP, IDS/IPS, and related security frameworks.
• Ability to communicate complex technical concepts and articulate business value to both technical stakeholders and executive decision-makers.
• Excellent communication, presentation, organization, and time management skills, with strong attention to detail.
• Understanding of the end-to-end sales process and experience working with CRM and productivity platforms such as Salesforce and Microsoft 365.
• Confidence speaking in customer-facing and public forums, including webinars, partner enablement sessions, and industry events.
• Familiarity with modern application deployment models, including cloud-native and containerized environments.
• A collaborative mindset with strong problem-solving skills and the ability to thrive in a fast-paced, customer-focused environment.

Minimum Qualifications

• 4+ years of experience in a customer-facing role, ideally in sales engineering, technical consulting, or cybersecurity.
• 6+ years of experience supporting, designing, or delivering enterprise IT environments, preferably with a security focus.

Preferred Qualifications

• Industry certifications such as CISSP, CISM, CISA, GCIH, or equivalent.
• Experience designing or supporting enterprise security solutions.
• Proven track record of exceeding goals in a sales engineering or customer-facing technical role.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024-2026), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. 

Our Values 

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected] 

All wolves receive compelling compensation and benefits packages, including:   

• Equity for all employees  

• 28 days annual leave, 8 bank holidays, and paid volunteering days off  

• Pension plan employer match  

• Training and career development programs  

• Robust Employee Assistance Program (EAP) with mental health service  

• Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection.  

• Family-forming benefits and enhance maternity benefits ​

Security Requirements  

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). 

Background checks are required for this position.  

This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorisation to receive software or technology controlled under these U.S. export control laws and regulations. 

Ready for your next challenge? We look forward to receiving your CV and supporting documents.