Senior Sales Director, Global Accounts

Are you a results-driven sales leader who excels in leading high-performing global teams?

Do you lead strategically and have passion for driving results and fostering collaboration?

About the Team: 

Elsevier is a leading global information analytics company dedicated to helping institutions and professionals progress science, advance healthcare, and improve performance for the benefit of humanity. We serve the research, academic, and clinical communities through the application of technology and analytics to content. Our extensive portfolio of Scientific, Technical, and Medical content, combined with powerful analytics and technologies, empowers our corporate customers, R&D professionals, engineers, scientists, and commercial marketing leaders to innovate and commercialize ideas, products, and processes.

About the Role: 

We are seeking a dynamic and strategic Sales Director for Global Accounts to lead and manage a high-performance sales team across the Americas and EMEA, focusing on our most significant Global Pharma clients. This role will be instrumental in driving revenue growth, nurturing key relationships, ensuring customer satisfaction, and developing comprehensive strategic account plans. The Sales Director, Global Accounts will report to the SVP of Sales, Corporate Markets.

Responsibilities:

• Develop and implement a robust global account strategy aimed at increasing customer satisfaction, driving product adoption, and achieving revenue growth through account expansion.

• Work closely with sales, marketing, and product management leadership to ensure cohesive strategies that enhance customer retention and upsell opportunities. Serve as a strategic partner to customers, acting as the executive sponsor for global accounts and ensuring strong relationships with key customer stakeholders.

• Establish frameworks and KPIs to measure and drive customer success, satisfaction, and product adoption across diverse markets. Analyze market trends and customer needs to tailor solutions that deliver exceptional value and drive customer success.

• Lead, mentor, and manage a high-performing global team of account executives, fostering a customer-first, results-oriented culture. Create and implement programs to attract, retain, and develop top talent across multiple regions, ensuring the team is equipped to meet strategic goals.

• Develop and execute targeted strategies to improve account retention, expand relationships, and drive revenue growth within existing customer accounts. Monitor account health metrics to proactively address issues, mitigate churn, improve customer satisfaction and long-term growth.

• Lead initiatives to increase product adoption and engagement, driving high-value upsell and cross-sell opportunities within the global customer base.

• Conduct Quarterly Business Reviews to monitor and report on team and individual performance through effective pipeline management and forecasting. Utilize data-driven insights to inform decisions and foster continuous improvement in sales processes and team performance. Evaluate and recommend enhancements in sales efficiency and productivity, implementing best practices to optimize operational effectiveness.

Requirements:

• Proven experience in a senior sales leadership role, preferably within the pharmaceutical or healthcare analytics sector.

• Strong track record of managing enterprise account teams and developing strategic partnerships that drive revenue growth.

• Exceptional leadership skills with the ability to inspire and motivate a diverse team.

• Excellent communication and interpersonal skills, with a focus on building strong customer relationships.

• Data-driven mindset with the ability to analyze performance metrics and make informed decisions.

Why Join Us? 

At Elsevier, you will be part of a forward-thinking organization that values innovation, collaboration, and professional growth. As the Sales Director for Global Accounts, you will play a pivotal role in shaping our approach to enterprise account management and driving the success of our solutions across the globe. Join us in our mission to advance science and healthcare for the benefit of humanity.

Work in a way that works for you
 

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
 

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you
 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
 

• Generous holiday allowance with the option to buy additional days

• Health screening, eye care vouchers and private medical benefits

• Wellbeing programs

• Life assurance

• Access to a competitive contributory pension scheme

• Save As You Earn share option scheme

• Travel Season ticket loan

• Electric Vehicle Scheme

• Optional Dental Insurance

• Maternity, paternity and shared parental leave

• Employee Assistance Programme

• Access to emergency care for both the elderly and children

• RECARES days, giving you time to support the charities and causes that matter to you

• Access to employee resource groups with dedicated time to volunteer

• Access to extensive learning and development resources

• Access to employee discounts scheme via Perks at Work

About the Business:

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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