Additional Learning Needs (ALN) Manager

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.

The opportunity

As a Additional Learning Needs (ALN) Manager on the Learner Success team, you will lead our provision of equitable access to learning for apprentices with Additional Learning Needs. Reporting to the Senior Manager for Apprentice Support, this is a unique opportunity to define and execute a world-class strategy for supporting disabled learners and those with additional learning needs.

You will play a pivotal role in shaping the future of learner support at Multiverse through strategic planning, operational execution, and team development.

In this role, you will:

• Define and Oversee ALN Provision. Own the strategy for our Additional Learning Needs training offer to ensure it reflects best practices for inclusive learning and drives equitable outcomes. This includes:

  • Defining our company-wide training offer to meet statutory requirements.

  • Developing processes to improve efficiency and cost-to-serve for ALN support.

  • Partnering with our coaching and instructor teams to design and deliver training and support.

• Establish and Implement Policy. Work closely with the Compliance team to develop and maintain a best-in-class policy for ALN requirements, ensuring every learner has the best chance of success on the program.

• Execute and Optimise Operations. Build and execute efficient processes that deliver against our learner support policy, ensuring timely and high-quality interventions. This involves:

  • Triaging learner cases to determine when additional support is required.

  • Driving the development and implementation of best-practice support standards delivered by the ALN team.

  • Identifying trends in support needs and collaborating across teams to create shared solutions and new content (e.g., learning materials, platform features).

• Manage Safeguarding Procedures. Act as a local safeguarding officer for the ALN team, triaging concerns and collaborating with the Deputy DSL and DSL to effectively manage and mitigate risks for ALN learners. You will also use data from ALN cases to inform and improve overall safeguarding policies.

• Lead and Develop a Team. Oversee a small team of ALN professionals, including defining KPIs, managing capacity modelling, and providing development to ensure apprentices receive high-quality, timely support.

About you
We are looking for a seasoned professional with a deep understanding of inclusion and equitable access in an educational setting. You are a problem-solver who can navigate ambiguity and leverage data to drive decisions.

Your experience and qualifications:

• Experience: 6+ years of experience in inclusion and equitable access within a 16+ education setting (college education, Higher Education or apprenticeship), with hands-on experience in ALN delivery.

• Knowledge: Strong knowledge of ALN legislation, statutory guidance, and best practices. You should have a foundational understanding of specific learning needs and disabilities, gained from previous work in this area (e.g., teaching or student support).

• Qualifications: Relevant certifications or degrees, such as:

  • A Bachelor’s or Master’s degree in psychology, education, social work, or Special and Inclusive Education.
    Specialist qualifications in Specific Learning Difficulties (SpLD), SEN, or the NASENCO qualification.

  • Additional training or qualifications in diagnostic assessment for adults (e.g., a Postgraduate Diploma).

  • Relevant professional accreditation (e.g., from BDA, ADSHE, NADP, or NAS).

• Commercial Acumen: Confidence in managing budgets and third-party suppliers to ensure efficiency.

• Leadership: Proven line management experience with a passion for developing and retaining a world-class team.

• Analytical Skills: Strong ability to leverage data for decision-making and continuous improvement.

• Communication: Effective communication and stakeholder management skills, with a demonstrated ability to inspire others.

• Adaptability: Proven ability to thrive in a dynamic, fast-paced work environment and solve ambiguous problems with minimal guidance.

Preferred Qualifications

• Experience managing safeguarding risks or concerns in an education setting.

• Strong working knowledge of the requirements of the Department for Education (DfE) Funding Rules and the Ofsted Education Inspection Framework.

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year

• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.