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What You'll Do
- Develop team strategy and vision— Provide direction to the Platform Research team in an environment passionate about efficiency and business impact
- Coordinate with Design, Insights, and Studio leads— Represent the field in leadership forums to influence strategy and source project ideas
- Prioritize work across the mission— Identifying opportunities for high impact research work and prioritizing them with the research team based on clear criteria
- Lead research education programs— Plan and facilitate educational programs to upskill and empower non-URs in Platform to conduct their own research
- Handle research operations for Platform— Manage user reimbursements, tool access, and GDPR compliance for Platform in the absence of a centralized Spotify Research-Ops team
- Provide transparency to leadership— Share updates about user research happening across the mission to mission leadership so the work is recognized and rewarded
- Enhance team morale and foster a sense of belonging— Coordinate team events to encourage team involvement, share domain knowledge and build a strong team connection
- Contribute to the Insights/UR practice at Spotify— Connect with UR managers across Spotify to share ways of working and ensure consistency between teams
Who You Are
- You have extensive experience as a user researcher, ideally with experience working on enterprise software and/or highly sophisticated domains, such as developer tooling.
- You have proven experience demonstrating your ability in people management and leadership.
- You are passionate about mentoring and supporting continuous development.
- You love solving problems collectively with other partners and teams. You are passionate about driving projects, leading solutions for big projects and not scared of having difficult conversations.
- You’re a superb communicator with experience demonstrating the value of user research in an organization.
- You deeply value and have experience with hiring, coaching, and leading diverse and successful teams.
Where You'll Be
- This role is based in London or Stockholm.
- We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
