The role involves managing subscription renewals, engaging with customers and partners, and maximizing retention and upsell opportunities.
We are looking for a Senior Renewal Sales Specialist to be a part of our Worldwide Revenue Operations team at Azul. Reporting into the SVP Revenue Operations, you will be focused on securing subscription renewal revenue for the company primarily for our EMEA and APAC regions. You will establish and maintain strong business relationships within our end users, channel partners, and sales teams to maximize customer retention and maintain strong renewal rates.
The Renewal Sales Specialist will have previous experience in a high-performance, high-tech subscription-based renewals team, and has a proven track record of obtaining and surpassing their renewals targets.
This is a remote position that will ideally be based in Prague or London.
What You’ll Do (aka Responsibilities)
- Maintain a regular and consistent cadence of outreach with our customer base to ensure on-going customer engagement and high customer retention.
- Uncover upsell business opportunities through open-ended questioning, product knowledge and consistent outreach
- Coordinate Azul resources to ensure the highest level of customer engagement
- Contact customers and partners via phone and email to assess customer satisfaction and renewal intent
- Develop customer quotes, manage customer data and renewal opportunities within Salesforce.com
- Understand and support our pricing & discounting practices for renewals and implement those practices to increase customer retention and decrease our annual contract value churn.
- Provide weekly renewals and churn forecasts, including communicating with executive team regarding the status of renewals and suggestions on mitigation of risk or maximizing customer retention.
- Maintain up-to-date knowledge of Azul competitive positioning in the marketplace
What You’ll Bring (aka Experience, Skills Education)
- BA/BS or equivalent preferred
- 5+ years successful renewal sales or sales experience
- Experience selling to IT departments, IT management is preferred.
- Experience in SalesForce.com with opportunity management, maintaining and building pipeline, setting follow up tasks, running reports, and forecasting the renewals business
- Strong written and verbal communication skills and be able to clearly and effectively articulate Azul’s value and business practices
- Bilingual preferred (fluent English) in German or French a plus
- Organized, detail and process oriented
- Self-starter with the ability to work effectively in a team environment
- Manage multiple tasks and use good judgment in resolving difficult issues
- Ability to coordinate Azul cross department resources to execute a complex sales strategy and retain customers
Top Skills
Salesforce
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