Coordinate end-to-end enterprise AI product installations and upgrades, track release progress and outcomes, maintain operational trackers and documentation, manage stakeholder communication, and allocate engineering resources for partner deployments. The role requires strong organizational and communication skills, technical literacy in CI/CD, Kubernetes, and cloud infrastructure, and advanced proficiency with Jira, Confluence, Bitbucket, and Git.
Your Career, our Future—Together.
What You'll Do
What You'll Bring
Ready to join something big? At SoundHound AI, we bring voice, generative, and conversational AI together to transform how people interact with products and services. From voice-enabled vehicles to food ordering and customer support, our multilingual, omnichannel technology already impacts hundreds of millions worldwide.
The OpportunityThe Release Management (aka Service Technology) team is the backbone of our product delivery, responsible for the "1Click" installation and upgrade of our enterprise AI solutions. As our Release Operations Manager, you will be the "air traffic controller" for the team.
While the engineers focus on the "brilliant brains" of automation, you will focus on the organizational pulse. You will track every moving part of the release cycle—from R&D handoffs to final "White Glove" client delivery—ensuring no task falls through the cracks and every partner interaction is seamless
- Workflow Coordination: Track the end-to-end lifecycle of product installations and upgrades, ensuring engineers are meeting deadlines for L3/L4 support and client-specific deployments.
- Release Tracking & Reporting: Utilize Jira and Slack integrations to monitor upgrade success/failure rates and provide high-level status reports to leadership.
- Process Architecture: Design and implement organizational systems or "trackers" to manage client-specific git repositories, inventory configurations, and environment-specific overrides.
- Stakeholder Liaison: Act as the primary point of contact between Release Management, R&D, and external Partners to ensure smooth transitions during the release management process.
- Documentation Oversight: Ensure that Confluence documentation for both internal teams and external partners remains up-to-date and "customer-friendly".
- Resource Management: Coordinate "White Glove" support schedules, ensuring senior and junior engineers are appropriately allocated for long-duration partner installs.
- Exceptional Organization: Proven ability to manage multiple high-stakes projects simultaneously in a fast-paced SaaS or AI environment.
- Technical Literacy: While not a coding role, you must understand the "language" of the team, including concepts like CI/CD pipelines, Kubernetes, and Cloud infrastructure (AWS/GCP/Azure).
- Tool Proficiency: Advanced experience with project management and tracking tools, specifically Jira, Confluence, and Bitbucket/Git.
- Strategic Thinking: A mindset of continuous improvement—if a tracking process is manual or inefficient, you have the drive to "automate" the workflow.
- Communication: Elite verbal and written communication skills, capable of translating technical hurdles into clear business updates for partners.
Join SoundHound AI and collaborate with colleagues worldwide who are shaping the future of voice AI. Guided by our values—supportive, open, undaunted, nimble, and determined to win—we strive to build breakthrough AI experiences together.
We provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.
Discover more about our philosophy, benefits, and culture at https://www.soundhound.com/careers.
***Please beware of agency recruiters falsely stating that they represent SoundHound AI on job posts. Our job post above will note if we are utilizing a specific agency to assist with the search. Our recruiters use @soundhound.com email addresses exclusively.
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