Senior Project Manager – Customer Solutions
Reports to: Chief Information Officer
Are you an experienced Senior Project Manager ready to lead high-impact technology programmes? We’re looking for a strategic, delivery-focused leader to oversee complex IT initiatives and drive successful outcomes for both customers and the organisation.
About the Role
As a Senior Project Manager, you will take ownership of multiple projects or programmes, ensuring they are delivered on time, within budget, and to the highest quality standards. You’ll play a key role in shaping delivery strategy, establishing governance frameworks, and aligning projects with organisational goals.
Working closely with senior stakeholders, including C-suite executives, you’ll provide clear direction, manage expectations, and ensure transparency across all stages of delivery. You’ll also lead cross-functional teams, fostering collaboration and continuous improvement.
Key Responsibilities
- Lead the planning and delivery of complex IT and technology programmes
- Define scope, governance frameworks, and delivery strategy
- Oversee resource planning, risk management, and financial performance
- Build strong relationships with senior stakeholders and external partners
- Provide clear, strategic reporting on progress, risks, and outcomes
- Ensure alignment between project portfolios and organisational objectives
- Drive continuous improvement and innovation in delivery practices
- Mentor and support project team members to build capability
What We’re Looking For
- Proven experience managing multiple large-scale projects or programmes
- Strong leadership and stakeholder management skills, including C-suite engagement
- Excellent understanding of project governance, risk, and financial oversight
- High level of technical literacy with IT systems and infrastructure
- Expertise in project management tools such as Asana, Halo, or Monday.com
- Strategic thinker with the ability to adapt to evolving priorities
Desirable Qualifications
- PRINCE2 Agile Practitioner
- ITIL 4 Foundation
- AgilePM Foundation or CompTIA Project+
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Understanding of public sector procurement, DfE frameworks, and MATs
Why Join Us?
You’ll be part of a forward-thinking organisation where you can influence strategy, lead meaningful change, and deliver real value. This is an opportunity to make a significant impact while developing both your leadership and technical expertise.
Top Skills
eduthing Surrey Heath, England Office
Bridge Street, Walton-On-Thames, Surrey Heath, United Kingdom, KT12 1BT
