A unique opportunity to be at the heart of international innovation and strategy for the global leader in consumer and B2B insights.
COMPANY OVERVIEW
Dynata are the world’s leading digital data collection company. As market leader we are uniquely positioned as a single source solution for digital market research projects and ad measurement. Supported by cutting edge technology and the largest, highest quality opted-in research panels we bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific.
THE ROLE
The Senior Project Manager is responsible for creating strong client partnerships and acting as the primary escalation for all assigned client projects. The Senior Project Manager will directly manage the day-to-day operations of their projects. They will have direct contact with clients throughout the execution of their projects and will act as an extension of the client’s team. Major responsibilities include questionnaire review and design consultation, managing fieldwork/data collection, reviewing/providing deliverables, mentoring junior PMs, and acting as the first point of escalation for client/project questions and concerns.
The role will coordinate with other PMs, Team Leads, Professional services and the traffic escalations team to exceed client expectations through:
- Flawless and consistent delivery
- Empathy for and understanding other roles, departments, and functions
- Solid judgment with a keen sense of urgency
- Fine balance of involvement and empowerment
ESSENTIAL DUTIES AND RESPONSIBILITIES
Act at the primary operations escalation point for all assigned projects, internally and externally Partner with internal teams to grow the existing business and actively participate in client’s growth strategy ‘Identify and support new business growth’ Build a strong reputation with clients as a Research Subject Matter Expert, providing informed consultation and championing project best practices — including end‑to‑end project processes, survey review, programming flow, data checks, methodology guidance, and working knowledge of client lists. Demonstrate proven ability in managing client relationships, leading day‑to‑day engagement, resolving escalations, and coordinating internal teams to ensure a consistently high‑quality client experience. Manage and own outcomes of market research projects from commissioning to invoice. Exceeding client expectations through flawless delivery, using good judgement on degree of involvement based on strategic/critical value:
- Review medium to complex questionnaires to support research best practices and device agnostic design
- Make appropriate sampling methodology recommendations and guidance to achieve client objectives
- Lead high visibility/complex projects
- Lead client kick off calls where appropriate
- Coordinate internal resources for project support
- Provide guidance and troubleshoot project delivery challenges
- Foster collaboration via mutual trust and respect with clients, sales, professional services, and the delivery team to continuously improve results on project and account level
- Mentor junior staff members and assist in their growth and development
- Work closely with internal functional teams and coordinate closely on developing consistent processes for all managed accounts to ensure we provide the best possible service, tailored to specific customer needs.
- Take responsibility for the successful execution of all projects managed.
- Work collaboratively with the product, panel, programming and technology teams to meet the company’s larger goals while keeping in mind the primary goals for your department/function
- Improve transfer of knowledge within and across teams, including taking the lead in organizing knowledge transfer initiatives and training for the team and/or company
SKILLS AND ATTRIBUTES
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
- Knowledge of SPSS, Decipher, ConfirmIt, CMix, or Marketsight a plus.
EDUCATION AND EXPERIENCE
- Account or Project Management experience is desired (4+ years)
- Experience in a customer service environment desired (4+ years)
- Minimum 3 years of experience in Market Research, with a strong track record of managing end‑to‑end (E2E) market research studies. This experience is mandatory.
WE OFFER
In addition to a competitive salary and bonus scheme; we offer a generous benefit package which is continually reviewed in order to offer the best options for our staff:
- Activity Pass
- Apple Products
- Bespoke Benefits website with discounts in over 1000 High Street brands
- Cycle scheme
- Dental Scheme
- Health Cash Plan Benefit
- EAP and Health related assistance
- Family friendly policies
- Generous Holiday Entitlement – 25 days increasing by 1 day every 2 years up to a max of 30
- GIVE – Our community involvement initiative, where we Get Involved, Volunteer and Engage.
- Health Cash Plan
- Health Screening
- Income Protection Plan
- Learning Management System available through the HR system providing free access to thousands of online training modules and personal development programs
- Life Assurance
- Medical, Health and more benefits
At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.
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