Senior Project Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Reporting to the Programme Director, the role of a Project Manager is to scope, plan and deliver projects and initiatives to meet specified business needs, controlling resources from several areas (and potentially third parties) to achieve agreed cost, time and quality objectives.

The Project Manager has the overall accountability and responsibility for the progress and successful delivery of the project effort.

Responsibilities

• Defining the project brief
• Setting client expectations in respect of deliverables, plans and management of the project.
• Establishing an appropriate project governance structure, in line with the Fiserv programme/project methodology /governance
• Assisting the Client and Sponsor to obtain authorisations and signoffs on the Business Case
• Documenting the overall project approach, including the phasing strategy and build versus buy options
• Developing estimates of resources, costs and durations and based on these, creating a high-level project schedule and requesting appropriate resources
• Facilitating the development of all elements of the project plans and schedule according to the project brief, i.e. plans for scope, schedule, budget, change management, issues, risk, procurement, testing, training, communication and transition to BAU. Agree plans with all relevant stakeholders
• Ensuring that any impacts of the project on business processes and business continuity are assessed and continually monitored as the project develops

Execution & Controls

• Managing, maintaining and tracking the overall project plan, controls, budget and work assignments according to established First Data governance
• Reporting project status (schedule, cost, benefit, risk, issues and scope) to all stakeholders on a regular basis
• Organising and facilitating appropriate level of governance meetings, to discuss status reports, provide structured escalation path and determine corrective or preventive actions
• Managing project risks and issues, ensuring that project team members are actively involved in the identification and where appropriate the ownership of risks, initiating corrective action where necessary
• Ensuring that project team members are accurately recording their time spent on project tasks and thus tracking budget accurately
• Building and maintaining a cohesive cross organisation/company project team ethos and fostering productive working relationships, optimally assigning tasks to team members
• Ensuring the development and approval of all deliverables
• Refining resource, cost and duration estimates as the project progresses, ensuring that requests for resources for each phase are supplied sufficiently early to enable them to be secured when needed
• Managing proposed changes in scope, schedule or budget with key stakeholders relaying any impact to cost, schedule or scope and providing a recommended course of action.
• Scheduling, managing and participating in key quality reviews and developing action plans to resolve issues arising
• Organising, leading, and motivating a matrix team of Fiserv SME’s and potentially 3rd party resources
• Maintaining a dialogue with PMO to ensure that defined project processes are followed and that any issues are resolved in a timely manner
• Ensuring a clean, structured and fully supported transition to BAU
• Providing out of hours cover over implementation weekends when Project goes live
• Project administration

Closeout & Transition

• Obtaining approval from the sponsor that the acceptance criteria have been met
• Confirming that the project’s objectives have been achieved
• Confirming that all outstanding risks and issues have been accepted by the sponsor
• Performing comparisons of estimated and actual costs and completing financial closeout
• Facilitating the project evaluation and obtaining approval to close out the project, documented within end project report
• Performing contract and project closeout activities, and archiving project information. Where applicable conducting a formal Lessons Learned session and publishing results to all stakeholders

Key Relationships

Programme Director, Client Programme Director, Project Sponsors and key stakeholders, Workstream Leads, Project Team Members, Fiserv Governance, Support Departments

Skills

• Excellent time management skills.
• Expert in MSOffice Products especially WORD, EXCEL, PowerPoint and MS-Project.
• Ability to work under pressure and with minimal supervision.
• Ability to manage in a virtual team environment.
• Enthusiasm and innovation to motivate others.
• Commitment to team building within Fiserv and the client and to support others in making the wider team a success.
• Ability to manage rapid change in a diverse and fast-paced environment.
• Ability to make information-based decisions (includes making decisions based upon little information and to deal effectively with ambiguity) on behalf of your team and to know what decisions should be escalated to senior level management.
• Ability to determine estimates of effort and impacts on a variety of solutions.
• Determination and drive to continually follow-up and validate information.
• In-depth understanding of business processes within Client portfolio.
• Ability to plan and monitor an entire programme consisting of multiple endpoints.
• Must take initiative in building a network of contacts within the First Data organization, interfacing with multiple IT groups and business units. Requires a high amount of independent discretion and decision-making.
• Self-driven individual with the ability to coach individuals and lead a process of knowledge transfer and mentoring.
• Works independently with functional, Fiserv business units and 3rd parties when necessary.

Qualifications

• Educated to degree-level in Computer Science, Business, Accounting, Marketing or equivalent work experience.
• Excellent verbal and written communications skills and English proficiency.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.