Senior Program Manager

The Role

Bottomline is looking for a Senior Program Manager to grow with us!

Bottomline is transforming the way we operate and is looking for a Senior Program Manager for Technology Operations with a sense of urgency to drive, execute, and manage initiatives within the CTO and across functions for our global organization. This is a key role in the overall Technology organization requiring experience and insights into project management, process management, efficiency in work-flow processes to delivering cost-effective solutions. This leader leverages a collaborative style to affect work results and continuous improvement techniques to advance the work process and team knowledge. The culture desired is one of candor and high-performance without tolerance for substandard work results.

This role is the coordination point for assuring consistency in our CTO and cross-functional processes and their governance, including hand-offs to key stakeholders, on-going oversight to unblock issues and prioritize resources with other project and program managers. The Bottomline expectation is that we work with and for one another and this will be embraced in the cross-organizational relationship building and leverage of process to affect expected results and drive to world-class performance.

The Senior Program Manager will interact and communicate internally with the Technology organization, and senior operational management up and across other Bottomline functions including Customer, Finance, Human Resources, Information Technology, Procurement, Product and Revenue.

How you’ll contribute:

• Manage multiple business transformation initiatives that support how we operate in a new functionally aligned, outcome-based organization.
• Help develop and monitor key performance indicators (KPIs) and the reporting package used by Technology leadership to make prioritization decisions.
• Accountable for business alignment and managing all aspects of project and program implementation, developing all project artifacts, creating required project plans, tracking deliverables, and reporting progress.
• Identify and communicate project risks and dependencies, define mitigation strategies, manage resolutions/escalations, and meet key sign off criteria.
• Identify the change impacts to individuals and groups and create a change strategy, designing and delivering change interventions to help stakeholders respond and adapt, finding ways to overcome individual resistance to change.
• Create steering committee and management presentations for various audiences that articulate our business transformation initiatives and accomplishments.
• Foster cross-functional collaboration, creating an environment that encourages communication, knowledge sharing, and coordination.
• Connect the dots, with a continuous improvement mindset, to lead and inspire a group of people to deliver.
• Identify opportunities to optimize business processes and leading performance indicators across functional areas.
• Opportunity to help shape and develop standard approaches for project and program management across Bottomline.

What will make you successful: 

• 10+ years of project management or similar experience within a fast-paced and growth-oriented organization, ideally across multiple sites or businesses.
• Demonstrable experience managing multiple complex projects to closure meeting expected quality and strategic objectives.
• Advanced/expert understanding of project management processes, risk management processes and methodologies.
• Experience driving change in a matrixed organization.
• Experience building relationships across all levels of an organization.
• Strong quantitative, analytical, and problem-solving skills.
• Excellent leadership, communication, and influencing/negotiation experience.
• Shares his/her experience as a teacher for process and improvement of process through a retrospective lessons learned approach. Drives program improvement with the cross-functional team.
• B.S. degree in Computer Science, Engineering, Business, or equivalent experience is preferred.

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