Senior Product Owner – Generative AI and Journey Re-imagination

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We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

JOB TITLE: Senior Product Owner - Generative AI and Journey Re-imagination

LOCATION(S): London

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at an office hub mentioned above.

We’re looking for a Senior Product Owner to lead the design, shaping, and execution of an ambitious strategy to re-imagine customer journeys for those facing financial difficulty. This is a unique opportunity to harness the power of Generative AI to predict, prevent, and support customers during challenging times—while driving efficiency across LBG.

You’ll work closely with product, engineering, and design colleagues to deliver transformative experiences. Success will require deep customer understanding, strong collaboration across networks, and a relentless focus on outcomes that improve lives. Inclusivity and resilience will be key as you craft a compelling vision and create an environment where teams thrive.

• Own and deliver a strategic product theme focused on re-imagining journeys using Generative AI.

• Shape and communicate product vision and strategy, collaborating with platform and non-platform teams.

• Lead the product roadmap: define and prioritise epics, features, and stories aligned to strategy.

• Champion innovation and storytelling, advocating for a transformed vision with senior stakeholders.

• Collaborate deeply with engineers, designers, and business partners to deliver impactful solutions.

• Ensure compliance and governance across all product changes.

• Drive measurable improvements in customer experience and operational efficiency.

• Product Ownership: Proven experience leading cross-functional teams, managing backlogs, and delivering impactful product changes.

• Generative AI Expertise: Familiarity with generative or agentic AI technologies and their application in customer journeys.

• Data & Analytics: Ability to interpret complex data sets to inform decisions and measure outcomes.

• Agile Delivery: Hands-on experience with agile methodologies and tools (e.g., Jira, Confluence).

• Strategic Thinking: Ability to shape product vision and influence senior stakeholders.

• Customer-Centric Mindset: Deep understanding of customer needs and ability to translate insights into solutions.

• Communication & Storytelling: Skilled in crafting compelling narratives for diverse audiences.

• Design Thinking: Experience applying design methodologies to solve complex problems.

• Technical Acumen: Comfortable collaborating with engineering and data teams on technical aspects.

We welcome applicants who meet most of the criteria and are eager to learn.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If all of this resonates, and you want a job with big meaning, then please do get in touch to discuss!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.