Senior Product Manager
Are you passionate about customer experience?
Would you like to develop your product skills by driving continuous improvement for a strategic product line?
Location: London
About our Team
Our Submissions product team is at the forefront of transforming the research publication landscape. Supporting researchers with the submission of millions of manuscripts annually, we enable peer review and editorial workflows for the largest, global scientific publisher. Our goal is to help researchers get their research published whilst safeguarding the integrity of knowledge.
We are a passionate, data-driven team committed to delivering solutions that safeguard the integrity of knowledge and empower researchers worldwide. Collaboration, curiosity and customer obsession are at our core.
About the role
As Senior Product Manager I in our Open Access team, you will drive constant improvement of the customer experience whilst delivering increased business effectiveness for our strategic and fast-growing Open Access business model. Our ambition is to be the market leader in terms of researcher and agreement partner open access workflows: you will have scope to innovate new and better experiences for both our individual researcher and institutional customers.
The ideal candidate brings strong digital commerce experience, a passion for the customer journey and the confidence to advocate for data-backed decisions with stakeholders. You must be able to work independently and adapt to evolving priorities. You should be comfortable with complexity. Your hypothesis-driven approach—testing, learning, iterating—will be key to managing risks and driving continuous innovation. Collaboration is essential, as you’ll work closely with UX, engineering, data teams and a network of business stakeholders to deliver impactful results that enhance our customer experience and fuel business growth.
Responsibilities:
Lead the discovery and delivery of improvements to our Open Access workflows, both online and offline, for our individual researcher (B2C) and institutional (B2B) customers.
Review product data, customer feedback, the competitive landscape and work with internal and external stakeholders to identify product opportunities
Formulate problem statements and define hypotheses that you test through experimentation and iteration
Build a prioritised and innovative discovery/delivery roadmap that works towards outcomes aligned to business value
Drive the product lifecycle, from planning to release
Requirements:
Excellent communication skills with demonstrated ability to communicate with other product managers, analysts, user experience experts, engineers, business stakeholders and customers alike
Have delivered complex products and/or services in a B2B and B2C ecommerce environment
Highly developed customer empathy, balanced with business and commercial focus
Deep experience of the end-to-end product management lifecycle, from understanding user needs to conceptualization to execution to post-release management.
Self-starter: ability to work independently, adapting your approach as required
Ownership of development and career
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
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Elsevier London, England Office
125 London Wall, London, United Kingdom
