ABOUT HUGO
Hugo is a global operations company that helps organizations solve complex operational challenges through exceptional people, disciplined execution, and continuously improving systems.
We operate across Customer Experience, AI Operations, and other operational services, supporting some of the world’s most innovative companies. While the work we perform continues to evolve alongside technology and client needs, our purpose remains consistent: to build teams capable of delivering outstanding results in environments where quality, adaptability and speed matter.
We believe that great businesses are built by capable people. Technology can increase productivity, but people bring judgment, solve problems, build trust and adapt to change. For that reason, we invest as deliberately in developing our people as we do in delivering for our clients.
We are not defined by a single service, project or technology. We are defined by our ability to identify potential, develop expertise, and deploy our people where they can create the greatest value. Our people work across different locations, business units and work models, but we remain one organization with a shared commitment to excellence, accountability, continuous learning and respect for one another.
We believe work should create value for everyone involved. Our clients should receive exceptional service. Our people should gain meaningful experience and build lasting expertise. And together, we should continue raising the standard for what a modern operations company can be.
THE ROLE
Hugo seeks a senior product manager to lead People Systems, a product area that moves workforce operations onto structured, secure online platforms. Leaders and employees across a global workforce rely on these products for everyday people processes. You will own the product area end to end: roadmap, requirements, delivery and adoption. You bring the sharp analysis of a senior business analyst and the ownership of a product leader, and you know how to turn a manual process into an automated, well governed product.
As Hugo’s portfolio grows, your scope can widen to adjacent enterprise products such as payments and billing, collections, talent and alumni networks, or identity and verification.
ABOUT THE PRODUCT AREA
People Systems is an evolving set of products with a live roadmap. It brings together:
Core employee records, forming one trusted source for people data
Workflows for leave, onboarding, offboarding, and time and attendance
Automation of HR requests, including AI assistants for employees and People teams
Role based access, so every user sees the people data their role allows
Reporting and dashboards for People leaders
WHAT YOU’LL BE DOING
Run discovery with business leaders, operations teams and end users through interviews and friction logs. Map current processes end to end and define the future state.
Set the long term vision for your product area, then turn it into quarterly plans and a delivered roadmap.
Write PRDs, user stories, acceptance criteria, process maps and data definitions that engineers build from with confidence.
Lead build, buy or configure decisions on enterprise platforms.
Prioritise the backlog with business leadership, tied to measurable value.
Agree success metrics before each launch, such as resolution time, automation rate, data accuracy and adoption, and report them monthly.
Manage user acceptance testing and release, triage bugs and track adoption.
Work with finance, legal, security and operations teams so every product meets compliance and commercial needs.
Build data privacy and access requirements into every design from the first draft.
Set the standard for requirements quality and guide business analysts.
KEY REQUIREMENTS
7 or more years in product management or senior business analysis, with at least 3 years in an enterprise domain such as HR and people operations, payments, finance operations or talent platforms.
Delivery of enterprise business transformation or business process automation programmes, from discovery through adoption.
Hands-on experience with enterprise platforms in a core domain, ideally HRIS or HCM such as Workday or SeamlessHR.
Strong business analysis craft: process mapping, requirements, data modelling and user acceptance testing.
Technical fluency to discuss integrations, APIs, workflow tools and data models with engineers.
Clear written and verbal communication, from engineers to executives.
Comfort setting direction and working with high autonomy in a fast moving environment.
STRONG ADVANTAGES
Experience in BPO, managed services or shared services organisations.
Delivery of an automation, chatbot or agentic assistant product.
Background in Enterprise SaaS, HRIS, payments, fintech, collections, marketplaces or identity verification.
Analytics experience with BI tools applied to people or operational data.
Delivery across multiple countries and regulatory settings, including data protection for personal data.
WHAT SUCCESS LOOKS LIKE: 12 MONTHS
By 90 days: current state maps for the top five people processes, a baseline of who can see which people data, and a 12 month roadmap agreed with the Head of People.
By 6 months: two priority processes automated and live, each with a baseline and a target metric.
By 12 months: one roadmap run by a dedicated team, fewer manual HR requests, and quarterly review of access to people data.
EQUAL OPPORTUNITY STATEMENT
Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity, disability, or any other legally protected status
