Senior Product Manager (E-Commerce)

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Your Mission

As a Senior Product Manager with an E-Commerce focus, you’ll play a pivotal role in shaping the future of our commerce experience - from checkout flows and platform integrations to scaling partner relationships and improving merchant onboarding. Reporting to a senior PM currently stretched across multiple initiatives, you’ll bring clarity, ownership, and momentum to a critical area of our product.

You will:

• Own the roadmap and delivery for key product areas related to e-commerce functionality and integrations, ensuring alignment with company-wide goals

• Lead product discovery and definition, leveraging user research, merchant interviews, data analysis, and competitive benchmarking to uncover insights

• Translate insights into clear, prioritised product requirements, collaborating with Design, Engineering, Marketing, and Ops to prototype and ship quickly

• Drive third-party procurement and integration decisions, assessing platform capabilities and making commercially sound build-vs-buy recommendations

• Manage and expand relationships with commerce platform partners (e.g. Shopify, BigCommerce, Wix, Squarespace, WooCommerce), ensuring technical and strategic alignment. Experience with recurring billing providers a bonus.

• Balance short-term wins with long-term value, always focused on improving merchant experience and growing business impact

• Optimise for Payment Conversion, while delivering a best in class merchant and consumer experience

• Define and monitor KPIs, and iterate post-launch to optimise for adoption, conversion, and retention

• Lead go-to-market planning, ensuring Customer Success and other teams are set up to support and scale product rollouts

• Champion merchant needs and customer experience, advocating for simplicity, usability, and measurable outcomes across the product lifecycle

• Contribute to internal systems and tools that streamline onboarding, activation, and scaling of e-commerce merchants

Your Story

You’re a product leader who understands what it takes to build scalable e-commerce products. You can balance strategy and execution, bring clarity to complex spaces, and drive high-impact outcomes.

You have:

• 5+ years of product management experience, ideally in fast-growing tech, SaaS, or commerce businesses

• Experience in some or all of the following:

• Deep domain expertise in commerce platforms, with hands-on experience building for or integrating with tools like Shopify, BigCommerce, Prestashop, Shopware, Wix, Squarespace, or WooCommerce

• Experience in building Web SDKs, Hosted Payment Pages and Payment Links

• Strong understanding of merchant pain points, workflows, and platform ecosystems across the e-commerce stack

• Experience evaluating third-party tools and integrations, and managing partnerships with platform providers

• Experience working with technical products is highly desirable – e.g. APIs, DBs, SDKs. iOS/Android is a bonus.

• Experience with technical and developer-first products.

• A background in e-commerce development, commercial operations, or technical sales is a plus - especially if it includes side projects or hands-on store-building

• A builder mindset – comfortable operating in 0→1 environments, and owning initiatives end to end

• Comfort with ambiguity, with the ability to prioritise, align stakeholders, and make decisions quickly

• A data-informed approach, with experience running A/B tests, analysing funnel metrics, and tracking product performance

• Excellent communication and collaboration skills, able to engage both technical and commercial stakeholders

• A strong customer-centric mindset, constantly thinking about how to make life better for merchants and their customers

• Excellent written and verbal communication, with clear documentation and structured thinking

The Perks

• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness, and nutrition apps

• Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support

• Cycle-to-Work Scheme

• Health and Life Insurance

• Pension Scheme

• 25 days of Annual Leave (+ Bank Holidays)

• Office snacks every day

• Friendly, comfortable, and informal office environment in Central London

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.