Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.
Purpose of the job
As Senior Product Manager – Deals & Tiering, you will own the strategy, evolution, and delivery of Collinson's commercial deals and tiering capabilities.
You will define how commercial deals are structured, configured, and managed, ensuring they are scalable, flexible, and capable of supporting both today's client requirements and future product innovation.
This role sits at the heart of our commercial platform, balancing long-term strategic thinking with day-to-day product leadership. You will work closely with Commercial, Client Management,
Operations, Engineering, Finance, and Product teams to evolve the platform while ensuring successful delivery of new capabilities.
You will own the product vision for deal configuration, customer tiering, entitlement structures, and benefit management, enabling clients to create differentiated customer experiences while simplifying operational complexity. Success requires strong commercial awareness, exceptional stakeholder management, structured problem solving, and the ability to translate complex business requirements into scalable product capabilities.
Key Responsibilities
· Develop and drive a clear, innovative product roadmap, securing buy-in from internal and external stakeholders.
· Lead the end-to-end definition, development, and delivery of digital experiences that enhance customer engagement.
· Oversee product launches, collaborating with leadership, engineering, and cross-functional teams.
· Translate business needs into high-quality product requirements and secure alignment across teams.
· Utilize data-driven insights to define new features, optimize existing products, and drive business outcomes.
· Work closely with engineering, UX/UI, and delivery to ensure seamless execution.
· Establish mechanisms for cross-functional collaboration, stakeholder management, and issue resolution.
· Continuously analyse market trends, competitor insights, and performance metrics to inform strategy.
Knowledge, skills and experience required
· Proven track record of building and scaling successful digital products.
· Experience in product management within a tech-first, customer-centric environment.
· Strong expertise in agile methodologies, rapid prototyping, and data-driven decision- making.
· Ability to own and drive product roadmaps while aligning with business priorities.
· Exceptional stakeholder management and cross-functional collaboration skills.
· Strong analytical mindset, with experience in data analysis, market research, and business case development.
· Skilled in mentoring and leading product teams to deliver high-impact results.
· Excellent problem-solving, decision-making, and prioritisation abilities.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at [email protected]
