Senior Product Manager - AI

Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
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Job Description
As part of Nexthink's AI and automation strategy, this role will drive one of the company's most visible and transformative initiatives.
We're looking for a Senior Product Manager to lead the strategy and roadmap for our next-generation AI-powered IT support solution. You'll build products that go beyond traditional ticketing - bringing proactive diagnostics, autonomous resolution, and truly intelligent assistance to employees.
This is a high-impact role at the heart of Nexthink's AI transformation - ideal for an entrepreneurial, structured, and driven product leader ready to shape the future of intelligent IT support.
What You'll Do

• Define and deliver an AI product that revolutionizes how IT teams support employees.
• Collaborate with enterprise customers to uncover employees' needs and pain points.
• Partner closely with engineering, design, and data science to deliver scalable, reliable, and employee-centric AI capabilities.
• Set, track, and optimize success metrics such as first-call resolution, time-to-resolution, and employee satisfaction.
• Stay ahead of AI and IT operations trends to keep Nexthink best-in-class.

Qualifications

• 5+ years of experience as a Senior Product Manager in the enterprise SaaS space.
• Proven experience delivering complex, high-impact products at enterprise scale, balancing technical depth, usability, and reliability.
• Strong ability to structure ambiguity - focusing ideas into clear, impactful product priorities.
• Comfortable operating in high-visibility environments where execution speed and quality both matter.
• Excellent structure and rigor in driving product strategy and cross-functional alignment.
• Outstanding communication and collaboration skills in a global, fast-paced environment.
• An entrepreneurial mindset with the drive to go the extra mile to deliver breakthrough outcomes.
• A passion for re-imagining how IT support is delivered - intelligent, autonomous, and employee-centric.

Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• Permanent Contract and a competitive compensation package (including stock options).
• Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station
• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.
• Free access to a fitness centre inside the building.
• Reimbursement of the half-fare travel card for public transport.
• ‍ Reimbursement up to 50% of the cost of French classes.
• Fresh fruit, cookies, and soft drinks as well.
• Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more!
• Bonuses for referring successful hires after three months of continuous employment.
• We offer a relocation package to people who are coming from another country.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.