Senior Product Designer

Company mission

In the future, almost everything we consume will simply materialise on our doorsteps - what we call “e-commerce” today will simply be “commerce” tomorrow. But if we continue on today’s trajectory, the growth of e-commerce risks damaging the environment, alienating our communities and straining the bottom-line for small businesses.

Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions and lower costs, all while channelling funds to community members.

At the same time, we’re fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases and we should be able to return unwanted items as easily as we ordered them. That’s why whenever you buy from a merchant powered by Relay, you’ll be able to reschedule your delivery at any time. And if you don’t like what you ordered, at the tap of a button we’ll send someone to pick it up.

To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground. 

About the role

• As a Senior Product Designer at Relay, you'll play a pivotal role in advancing our design maturity, working closely with Product, Engineering and Data teams to solve meaningful problems and craft impactful design solutions.

• You'll be instrumental in designing tools for our couriers, store partners and sortation teams, creating elegant, seamless and intuitive experiences. Additionally, you'll collaborate with cross-functional business leaders to help shape product vision and drive innovation.

• As an early member of Relay’s design team, you’ll play a key role in evolving our design system and defining our design language. This is a unique opportunity to shape the future of our product experience and leave a lasting impact.

What you’ll do

• Design impactful products for couriers, store partners and sortation teams within a fast-moving environment.

• Lead end-to-end design projects, focusing on both UX and UI, including high-fidelity flows, wireframes and visual designs.

• Collaborate closely with Product, Engineering and Data teams to bring designs to life and ensure a seamless user experience.

• Conduct user research to gain a deep understanding of user needs and behaviors, leveraging insights to shape and improve experiences.

• Use data-driven insights and key metrics to inform design decisions and optimise the user journey.

• Communicate design ideas clearly, influencing stakeholders and guiding discussions toward effective solutions.

• Contribute to the evolution of our design system, ensuring consistency and scalability across products.

• Think strategically about the product’s future, shaping the vision for your area and breaking it into actionable steps toward long-term goals.

What we’re looking for

• 5-8 years of experience in product design, ideally within a product-led environment.

• Strong skills in UX and UI, with a portfolio showcasing your ability to create impactful, user-centric and visually stunning designs.

• Experience working with and contributing to design systems.

• Proven ability to collaborate with product designers, PMs, engineers and cross-functional teams across the business.

• Comfort in ambiguous spaces and fast-paced environments, navigating challenges with a high level of autonomy.

• Experience designing for native mobile apps.

• Ability to drive product vision while delivering iterative improvements.

The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.

Relay is offering

• 25 days annual leave per year (plus bank holidays).

• Generous equity package.

• Bupa Global: Business Premier Health Plan - Comprehensive global health insurance with direct access to specialists, dental care, mental health support and more.

• Contributory pension scheme.

• Hybrid working in our Dog-friendly co-working space; we're based in London near Old Street tube station.

• Free membership of the gym in our co-working space in London.

• Cycle-to-work scheme.

• A culture of learning and growth, where you're encouraged to take ownership from day one.

• Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms