The Senior Product Analyst will analyze customer data to improve the Zopa Current Account, partnering with teams to drive product development and decision-making through insights and experiments.
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
At Zopa, Analysts are the people who inspire ideas and strategies to drive our business forward and make our products better for customers. Our analysts are a mix of creative problem solvers and number whizzes with a passion for translating numbers into business opportunities and delivering insights to drive decision-making. They're also excellent communicators with the ability to story-tell with data to both technical and non-technical stakeholders.
Our analysts are deeply embedded into the business and will interact with individuals at all levels of the business from Managers to our leadership team.
The role
We’re looking for a Senior Product Analyst to join our Current Account tribe.
Just launched in June 2025 as the “Biscuit” account, the Zopa Current Account is a rapidly growing new product that’s fundamental to the bank’s future growth ambitions. Our tribe functions like a startup within the wider bank; we’re obsessive about our mission to build a powerfully simple to use and feature-rich everyday account that customers will love.
As a Senior Product Analyst, you will develop a detailed understanding of who our customers are and how they use the account, guiding product development towards solutions that improve outcomes for our customers.
This role is ideal for someone who wants to work in a fast-paced environment where you can have an outsized impact in the early stages of a new product. With so many decisions to inform, quick high conviction directional insights can sometimes be more valuable than achieving 100% precision on every answer.
A day in the life...
- Partnering with Product Managers, Designers, Engineers and others, delivering trusted insights to inform decisions and improve the Current Account product
- Designing and evaluating statistically rigorous experiments to support rapid iterative product development as we test our way through uncertainty
- Performing new analyses daily to answer open-ended questions and guide product strategy across the product
- Defining metrics that will be our source of truth for product performance, quality of user experience, and progress towards our key results
- Owning your analytics domain, proactively identifying opportunities for further analysis and prioritising the highest impact work
- Experimenting at the cutting edge of LLM-enabled analytics, using new tools to automatically generate data and insight from natural language questions
About you...
- Technical: 3+ years’ experience in an analytical role with strong data manipulation skills in SQL and/or Python. You’re comfortable getting stuck into large datasets and extracting insight that drives decision making
- Delivery: You’ve worked in a fast-paced environment (e.g. fintech, start-up, consulting). You prioritise for impact and strike the right balance between precision and effort depending on the context
- Clarity: You thrive in an environment with unstructured, open-ended problems. You’re able isolate signal from the noise and bring clarity to decision-makers
- Influence: You communicate clearly and explain complex concepts to both technical and non-technical stakeholders. You’re not afraid to challenge where appropriate, but you always approach others with respect and sensitivity
- Motivation: You are self-starter with a bias to action who doesn’t wait to be told what to do. You’re excited about building innovative banking products
- You’ve conducted experiments such as A/B tests and run causal analyses to isolate statistically significant impacts of product changes and other events
- You’ve defined and built metrics to track product performance on conversion, activation, retention and engagement
- You’ve used visualisation tools like Tableau or Power BI to deliver high quality self-serve data products
- You’re used to working in cross-functional teams, collaborating with a variety of stakeholders across different disciplines
- You have experience working with consumer-facing fintech (or similar) digital products
- Please note - no candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Nice to have
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Top Skills
Power BI
Python
SQL
Tableau
Zopa Bank London, England Office
Tooley Street, London, United Kingdom, SE1 2QG
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