Senior Principal QA Customer Support
Location: Slough, Hybrid
Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.
As Senior Principal QA Customer Support, you will act as the primary liaison to external customers for all quality-related matters. You will lead customer audits, manage key quality processes, and contribute to site and global quality projects that drive continuous improvement.
What you will get
An agile career and dynamic working culture
An inclusive and ethical workplace
Compensation programs that recognize high performance
A variety of benefits depending on role and location
Explore our global benefits at https://www.lonza.com/careers/benefits
What you will do
Manage change controls, deviations, investigations, CAPAs, Product Quality Reviews, and Quality Agreements
Notify customers of quality-related items and ensure feedback is addressed promptly
Maintain Product Specification Files (PSF) and Establishment Licenses
Represent QA in Internal and Joint Project Team meetings
Facilitate discussions between customers and internal teams such as Manufacturing, Engineering, and QC
Support vendor change notifications and site inspection readiness
Host customer audits and regulatory inspections, ensuring timely follow-up and responses
What we are looking for
BSc in Science or a related discipline
Significant experience in GMP-regulated pharmaceutical environments, ideally biologics or biopharmaceuticals
Previous experience working directly with clients
Strong collaboration skills and ability to work across teams
Customer-focused mindset with excellent relationship management skills
Commitment to delivering high-quality outcomes and sharing success with your team
Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
