Position Summary
Why join our team?Samsung Electronics is a global leader in innovation, shaping the future of technology and consumer experiences. As part of its strategic focus on Direct-to-Consumer (D2C) growth, the D2C team is seeking an experienced Senior Payment Proposition Manager to oversee and enhance Samsung's payment offerings across both online and in-store channels. This role is critical in determining how customers engage with payment options, ranging from core payment methods and financing solutions to innovative upgrade programmes, subscriptions, and data contract opportunities.
By joining our team, you'll take ownership of the payment strategy, leading the development and optimization of payment propositions to enhance conversion, revenue, and customer lifetime value while establishing a competitive edge in the market.
Role and Responsibilities
Payment and Finance Proposition Strategy
Define and own the payment proposition roadmap, aligned to Samsung’s D2C strategy
Lead the development of new payment propositions to drive differentiation
Own performance management and optimisation of existing propositions to maximise conversion, AOV, and profitability
Drive omni-channel D2C payment propositions across online and in-store experiences for both B2C and B2B
Ensure consistency and scalability of propositions across all Samsung product categories and touchpoints
Market, Consumer and Payment Insights
Analyse payment, finance, and checkout trends, customer behaviour, and regulatory changes to identify opportunities and risks
Benchmark competitor propositions and evaluate internal capabilities to shape best-in-class payment journeys
Use insight and data to continuously optimise payment placement, messaging, and customer experience
Proposition Development, Commercials and Contracts
Lead D2C end-to-end proposition development from concept through launch and optimisation, including requirements gathering and prioritisation
Build and own robust commercial and financial business cases, partnering closely with finance and analytics teams
Lead commercial negotiations and ongoing management of payment and finance third-party providers
Stakeholder Leadership and Governance
Lead cross-functional, matrix teams across technical, legal, finance, commercial, marketing, onsite and operations
Influence senior stakeholders to secure alignment, investment, and prioritisation for payment initiatives
Manage governance, risk, approvals, and regulatory compliance across all payment propositions
Report on proposition performance and roadmap progress to senior leadership
Performance, Cost and Risk Management
Define and monitor key performance indicators across payment journeys and identify improvement opportunities
Own end-to-end payment experience including customer messaging, legal compliance, and regulatory requirements
Manage payment economics, including transaction fees, chargebacks, fraud, and operational costs
Report on proposition performance and roadmap progress to senior leadership
Skills and Qualifications
University degree or equivalent experience
10+ years in e-commerce, product or payment proposition development within a major brand, marketplace, retailer, financial services, consultancy, or agency
Strong experience in payments, finance propositions, and/or data contracts
Deep understanding of e-commerce economics, conversion drivers, and margin optimisation
Proven senior-level ownership of complex propositions with commercial accountability
Extensive experience leading third-party partnerships and negotiating commercial contracts
Customer-centric mindset with strong payment expertise
Strong analytical capability (qualitative and quantitative) with confidence in business case development
Strategic thinker with the ability to translate vision into executable delivery
Excellent communication, presentation, and influencing skills at senior stakeholder level
Proactive, resilient, and comfortable navigating ambiguity and change
Advanced skills in Microsoft PowerPoint and Excel
What Success Looks Like
Deliver impactful change within a complex organisation at pace
Launch differentiated payment propositions that strengthen D2C’s competitive position
Build trusted partnerships across internal teams and external providers
Balance long-term strategic vision with high-quality operational execution
Drive innovation at pace within a complex, regulated environment
Navigating ambiguity and adapting to change effectively
Benefits of working at Samsung include
Hybrid working – 3 days in the office and 2 days at home per week
Bonus scheme linked to individual, team and company performance
Car allowance
Pension contribution
Three volunteering days each year
Holiday - 25 days plus bank holidays and an additional day off for your birthday
Access to discounts on a wide range of Samsung products
Access to a discount shopping portal
Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need
A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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