Senior Operations Specialist

Want to do work that really matters?
At Checkatrade, we’re building the UK’s go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job — fast, fair, and without the faff.

As our next Senior Operations Specialist, you’ll help make sure every change we make genuinely works for our people, our trades and our customers. Working in our Commercial & Operations team, you’ll drive key projects, shape how change lands across the business, and make sure improvements stick - from process tweaks to major launches.

• Leading projects that touch every part of the business -from product to frontline ops to commercial

• Supporting big changes like onboarding a new supplier to manage a key process - working across teams to define solutions and align ways of working

• Helping frontline teams roll out new service models -mapping responsibilities, driving clarity, and landing the change

• Driving major product launches for trades - making sure our customer-facing teams are equipped and feeding insight back into the business

• Streamlining customer journeys - mapping how things work today, socialising changes with managers, and driving consistency in how they’re delivered

• Owning and evolving how we land change at scale - from forums and comms frameworks to training and impact tracking

• Being a visible, trusted face of change - partnering across Product, Ops, Data, and Commercial to move things forward
  

• Good experience in change, operations, process improvement or consulting

• A proactive mindset - able to flag risks, surface issues, and find solutions fast

• Strong project management skills and comfort with ambiguity

• The ability to build trust, influence and work well with all levels — from the front line to leadership

• A knack for problem-solving, structured thinking, and clear communication

• Confidence with data tools like Excel or Google Sheets (bonus points for SQL)
  

Nice to have:

• Experience applying change frameworks (like ADKAR)

• Familiarity with Salesforce Service Cloud or contact centre ops

• Lean or Six Sigma certifications

• Experience across multi-site or BPO operations

We believe great work deserves great rewards. Here’s just a taste:

• Competitive salary + annual bonus or commission (role dependent)

• Health, well-being and learning support

• Gym membership, Smart Tech Scheme and Cycle Scheme

• Birthday/Special day leave

• Buy & sell holiday scheme

• 1 week’s paid charity leave and much more!

How we’ll get to know each other:

• Screening call with one of our Talent Acquisition Partners

• 1st stage interview with our Change & Programme Delivery Manager

• 2nd stage interview with Cross-Functional Stakeholders

• Final interview will include a case study with a panel of stakeholders

If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.

If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box

About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.