Senior Operations Manager

Role: Senior Space Operations Manager
Reports into: Deputy Head of Space
Location: Magazine London and Silverworks Island
Contract Type: Full Time, Permanent (42.5 hours per week)

Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.

We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, Drumsheds, Exhibition White City and Magazine London.

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

Magazine London is one of the capital’s largest purpose-built dry hire, and hybrid venues. Designed with usability at its core, the venue is a blank canvas that boasts a striking view of the city skyline and features best-in-class technical infrastructure, staging, and facilities. It accommodates up to 5,000 guests internally and with additional external areas, offering an unparalleled setting for performances, dinners, conferences, exhibitions, filming, fashion, and ticketed cultural events.

Whilst the team are based from Magazine London, the team also oversee the commercials and external hirers of Silverworks Island. Silverworks Island is a waterside festival site in Newham, known for the summer series of music events operated by Broadwick Live. The site also provides space suitable for cultural activations, filming and unit bases outside of these operations.

This role will focus on the live events at Magazine London leading on planning and delivery of allocated external hirers, filming bookings as well as unit bases for Silverworks Island. 

We are looking for an experienced and enthusiastic Senior Operations Manager to join the team at Magazine London and Silverworks Island. This is a highly diverse and multifaceted role, so we are seeking someone who is confident, personable and incredibly hands-on, with experience at a similar style venue or as a Head of Event Operations within a smaller space.

You will be responsible for managing a wide range of hires including corporate events, high-capacity B2C activations, filming and wider venue operations. It’s essential that you are flexible and adaptable, as hours will vary week to week, with the requirement to support the live delivery of music events when needed.

You’ll also play a key role in ensuring the venues operate in full compliance with relevant legislation, licensing conditions and health & safety requirements, consistently maintaining the highest operational standards across both spaces.

Operations – Pre-Planning

• Supporting the sales team throughout the sales process with operational advice and client interactions.
• Bringing knowledge of the industry and experience to highlight any concerns, high risk events, crossover with other building activities or external building works, or required areas of supplier involvement.

Operations – Planning

• Ensuring the smooth handover of events from the sales to the operations team.
• Leading on the management and coordination of all external and internal suppliers.
• Liaison between clients/agencies to suppliers and wider Broadwick team.
• Managing crossover with other events or building activities.
• Invoicing and PO both internal and external.
• Documentation management - Reading and approving Risk Assessments, Method Statements, schedules, Insurance Certificates and licences to ensure all are in line with the spaces and their requirements.

Operations – Event Delivery

• Live event point of contact for the client, suppliers and any other stakeholders.
• Professionally acting as the venue representative to ensure the safe operational delivery and execution of events.
• Management, reporting and tracking of any security, medical, or safety incidents within the guidelines provided by Broadwick. 

Operations – Post Event

• Post event reporting.
• Reconciling of all financial related items using CRM.
• Hosting internal and external debrief meetings.

Property Management

• Maintaining good relations and representation to the landlord and other external stakeholders.
• Maintain a thorough understanding of the Lease and Premises License terms, ensuring full compliance with conditions.
• In collaboration with the Deputy Head of Space and the team, ensuring the venue is complaint with UK regulations and that all planned preventative maintenance and reactive works is scheduled and completed to a high standard across site, with all documentation is kept up to date.
• Ensuring the space is maintained to a high standard and kept in a tidy and orderly fashion.
• Supervising and overseeing suppliers, tradespeople, production and all other internal and external professionals interacting with the property management.

Finance

• Adding all staffing, cleaning, catering and any miscellaneous / on-event costs to the CRM system, and raising client invoices pre and post event within the agreed time frame.
• Receiving all supplier invoices relating to the event and process for payment.
• Support with client invoicing post contract and processing damage costs.  

Team

• Contributing actively to weekly meetings presenting any findings to the wider team for learning, hosting client debrief meetings onsite and offsite.
• Creating and developing processes and procedures, implementing these, and ensuring these standards are being always upheld.
• Working alongside operations team, central live music team and suppliers to consistently review processes and procedures in place to ensure that all points are relevant and always upheld.
• Creating a work environment that aligns with Broadwick values and principles.

Other

• There may be a requirement to support on events taking place at other venues outside of Magazine London and Silverworks Island. 
• Ensuring we are always committed to best practice and championing the correct processes.
• Carrying out ad hoc duties when required to.

• Minimum of 4 years of event operations experience, ideally in a large-scale events venue or leading operations at a small-mid size venue.
• Ability to keep calm, work under pressure and problem solve quickly.
• Exceptional organisational and planning skills, with excellent prioritisation skills in a fast-paced environment.
• Confidence in briefing contractors and suppliers.
• Knowledge of industry best practice, legislations, general event licensing and documentation required pre-event.
• An understanding of H&S, compliance and environmental legislation and codes of practice.
• A reasonable level of competency using Microsoft software, particularly Word, Outlook and Excel.
• Self-motivation in addition to a positive and ‘can-do’ attitude to achieve tasks efficiently and to deadlines.
• Availability to work late nights and weekends as and when required.

• Personal Licence Holder.
• Relevant H&S Qualification (IOSH / NEBOSH).
• First aid qualification.
• Crowd Safety Management Training.
• Proficient in the use of Monday.com, Hubspot and Eventworks.

• Discretionary bonus scheme of base salary.
• Paid overtime.
• 27 days paid holiday (plus bank holidays).
• Social events and free tickets to our live events.
• Other discounts including 50% off drinks and 20% off food at Corner Corner.
• Competitive pension plan.
• Employee Assistance Programme (EAP).
• Other schemes including Season Ticket Loan, Cycle to Work, Optical Care and Referral Scheme.
• Training and professional development opportunities.
• An inclusive, collaborative and creative working environment.

At Broadwick, we are dedicated to cultivating a diverse and inclusive environment that empowers all individuals to reach their full potential. We strongly encourage applicants from all cultures and backgrounds to apply, as we believe in the strength of a diverse and vibrant team.