Senior Operations Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewBased in Leicester, we are a recent acquisition by Motorola, and have around 50 employees. We have been developing solutions since the 1980s, and always strived to be innovative and forward thinking. Now, as part of Motorola Solutions, we continue to expand with future opportunities in the UK and beyond.
Job Description

This role is primarily remote with occasional travel to our Leicester offices and customer sites.

• Fully understand our products, services, and processes and how they are delivered and supported.
• Provide recommendations on how we can improve the delivery and support of these products (e.g., reducing product fault rates, how to make delivery as quick and effective as possible, drive down in life support costs).
• Work with the development teams to improve the quality, deliverability, and supportability of our products.
• Be interested in, and get involved in, the technical design and architecture of the solutions and platforms to ensure they are deliverable, performant and supportable.
• Provide technical input into pre-sales and tenders, including answering technical and process questions for the sales teams, partner, and customers.
• Understand the business strategy, and how it impacts you and your team.
• Be an advocate for the strategy and oversee its implementation within the team.
• Provide input into the business strategy around technology, and delivery and support.
• Understand our Information Security policies and processes.
• Understand our legal and contractual responsibilities for information security.
• Provide recommendations on improvements to the policies and processes and changes that need to be made in order to meet legal/contractual obligations.
• Ensure that our customers’ information is secure at all times and that any breaches or potential for breaches are reported immediately.

Basic Requirements

• Proven experience as a Technical Project Lead or in a similar role within the software industry.
• Strong understanding of software development life cycle (SDLC) and project management 
• methodologies.
• Exceptional organisational, leadership, and communication skills.
• Ability to identify and manage risks effectively, with a proactive approach to problem-solving.
• Experience working with project management tools and technical design software (e.g., Jira, Trello, 
• Microsoft Project, Halo, Visio).
• Strong analytical skills with the ability to interpret and present data clearly.
• Ability to work under pressure and meet tight deadlines.

Nice to have:

• Bachelor's degree in computer science, Information Technology, Project Management, or a related field.

IMPORTANT

Ability to attain NPPV3 and SC clearance. Must be a resident of the UK for a minimum of 3 years to obtain.

In return for your expertise, we’ll support you in this new challenge with coaching and development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays. 
• Attractive defined contribution pension scheme.
• Employee stock purchase plan.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide ranging learning opportunities.
• Employee health and wellbeing support EAP, wellbeing guidance etc.
• Carbon neutral initiatives/goals.
• Corporate social responsibility initiatives including support for volunteering days.
• Well known companies discount scheme.

#LI-KTB

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanYes

CompanyMotorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].