Provides senior operational coordination across international education programmes, including planning, logistics, supplier management, quality assurance, compliance, cost tracking, documentation, and programme delivery support. Acts as an escalation point for coordinators, supports centre teams and staff inductions, maintains operational standards, coordinates complex multi-site arrangements, and identifies efficiency improvements. The role also supports safeguarding, accreditation compliance, reporting, invoicing, and client satisfaction.
Job purpose
The Senior Operations Coordinator provides operational support across EFL UK programmes, acting as the first point of contact for Operations Coordinators on operational matters. The role supports complex programme planning and delivery, drives consistency and quality across all programme streams, and serves as the initial operational escalation point
Main Duties and Responsibilities
Operational support and expertise
- Act as the first point of contact for operational queries from Operations Coordinators across Residential, Year-Round Groups and Special Programmes.
- Provide guidance and support on programme planning, supplier management, operational processes and client requirements.
- Share best practice, lessons learned and operational expertise across programme streams.
- Serve as the primary escalation point for day-to-day operational issues.
- Ensure consistency of operational standards, documentation and delivery across all programme types.
Programme planning and coordination
- Coordinate complex, high-profile or strategically important programmes across the EFL UK portfolio.
- Compile operational sheets to support efficiency of centres. Align with programme requirements and client expectations, including and not limited to, rooming, catering including meal cards, transport including train, coach, taxi and travel cards, entrances, stock / equipment and reference sheets.
- Ensure accurate operational sheets are maintained, in a timely manner to ensure a smooth transition between head office and centres.
- Write individual programmes, ensuring they are given to the admissions team in a timely manner.
- Alongside the Operations Manager to ensure provisions are made to deliver programmes to the satisfaction of the client and to ensure their expectations are met on arrival.
Quality assurance & operational consistency
- Conduct quality checks on operational records, trackers and programme information.
- Review key programme documentation to ensure accuracy and consistency prior to handover to schools and centres.
- Maintain and improve standard operating procedures, templates, checklists and guidance materials.
Supplier and logistics coordination
- Support supplier negotiations and sourcing activities across transport, activities, accommodation and venue requirements.
- Maintain oversight of supplier databases and preferred supplier relationships.
- Coordinate complex logistics and multi-site operational arrangements when required.
- Assist with resolving supplier performance issues and service delivery challenges.
- Alongside the operations team, develop a structured and exciting on-site activity and excursion programme.
Programme delivery support
- Ensure continuous improvements in efficiency & programmes.
- While programmes are running, support centre management, including Student Support Managers to ensure programmes are delivered effectively and to the satisfaction of clients
- Assist the Recruitment Manager with operations for staff inductions, including but not limited to; meal provision, rooming, transport/travel card requirements and session planning.
- Assist in the planning and organisation of staff training days and inductions and participate as required.
- Assist the wider operations team in delivery of all programmes in the Oxford International portfolio.
- Attend agency visits, fam trips and presentations when required.
Compliance and financial
- Ensure risk assessments, policies and centre procedures are up to date with the support of the Operations Manager and Operations Director.
- Ensure operational policies and processes are compliant with accreditation bodies including but not limited to British Council & ISI by having knowledge of assessment criteria.
- Ensure programme delivery aligns with safeguarding, welfare and accreditation requirements.
- Monitor operational cost trackers and ensure accurate record keeping escalating where necessary to the Operations Manager.
- Assist the Operations Manager and Operations Director with reporting and operational analysis.
- Identify opportunities for efficiencies and cost savings across programme operations.
- Ensure invoicing system is maintained, providing information to the Operations Director.
Person Specifications
Statutory requirements
- Eligibility to live and work in the UK
- Undergo an Enhanced DBS disclosure check or overseas equivalent
Qualifications
- Undergraduate degree in any discipline.
- CELTYL or YL Extension (Desirable)
- CELTA. Trinity TESOL and / or QTS in English or a Modern Foreign Language with ELT subsidiary (Desirable)
Experience and knowledge
- Significant experience in an operational coordination role within education, travel, hospitality, events or a residential environment.
- Proven ability to resolve operational issues and implement practical solutions.
- Experience in a supervisory role
- Strong understanding of operational planning, programme delivery and customer service standards.
- Experience coordinating complex programmes involving multiple stakeholders and suppliers.
- Experience of working in a fast-paced, dynamic department • Knowledge of child safeguarding (Desirable)
- Experience of sports coaching or tour guide (Desirable)
- Experience of planning events or structured activities (Desirable)
Skills and abilities
- Outstanding communication skills, both verbal and written
- Excellent organisational skills with the ability to prioritise a varied workload
- High attention to detail and the ability to work accurately and efficiently.
- Ability to prioritise workload, work to deadlines and under pressure
- Ability to provide guidance and support to colleagues on operational matters.
- Strong IT skills, including Microsoft Office and operational tracking systems.
- Ability to function and communicate in a multicultural environment (Desirable)
- Experience of delivering presentations confidently and effectively (Desirable)
- Knowledge or interest in using AI to increase efficiencies. (Desirable)
Personal qualities
- A fully supportive team member who enjoys collaborating with colleagues.
- Positive, proactive and solution-focused approach to work.
- Willingness to work flexibly and ‘go the extra mile’.
- Professional, reliable and acts with integrity at all times.
- Committed to continuous improvement and raising operational standards.
- Resilient and adaptable in a dynamic operational environment.
Disclaimer
This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.
Oxford International is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. This role involves working with children and is exempt from the Rehabilitation of Offenders Act 1974.
Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
We reserve the right to close this vacancy earlier than the advertised closing date should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as early as possible.
We reserve the right to close this vacancy earlier than the advertised closing date should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as early as possible.
About
Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students. With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world. We are proud of our culture and have recently been officially certified as a Great Place to Work ©!
Oxford International Education Group Greenwich, England Office
Greenwich, United Kingdom
Oxford International Education Group London, England Office
London, United Kingdom
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