Senior Operational Fraud Risk Manager

At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance.

We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now!

We are seeking a highly motivated Senior Operational Fraud Risk Manager to join the Enterprise Risk Team to build and scale an effective global risk management program. We’re looking for an experienced risk management professional with Operational Risk expertise and experience covering payments and fraud. You will join OKX's Enterprise Risk team and partner with colleagues across Compliance, Legal, Fraud Strategy, Risk, Internal Audit, Product, Engineering and Payments. You will play a pivotal role in developing and implementing a comprehensive risk management program, focusing on risk assessments, internal controls, incident/issue management, and process deep dives. You will report to the OKX Group Head of Operational Risk.

Responsibilities:

• Collaborate with internal stakeholders, such as client/customer services and operations, fraud risk strategy, and payment risk teams to proactively identify operational risks across the organization, and assess their likelihood and potential impacts.

• Lead fraud process deep dives by reviewing procedures and other artifacts in order to document existing controls and identify control gaps.

• Develop and refine the fraud process, risk, and control inventories, including process diagrams, across various functional areas within the organization.

• Partner with stakeholders to investigate, report, and manage fraud and other incidents in order to understand root cause and drive control enhancements.

• Manage aspects of the Incident and Issue Management program including the design of Action Plans, to drive control enhancements and ensure risk exposures are being tracked, monitored and remediated.

• Develop visually compelling and data-driven risk reporting that communicates complex information clearly and concisely to senior management and other relevant stakeholders.

• Develop control testing strategies that help drive a proactive and continuous risk-control environment.

• Stay updated on emerging trends and regulations in the payments and digital asset space, proactively identifying and addressing new risk considerations.

Qualifications:

• Bachelor's degree in Risk Management, Business, Finance or a related discipline.

• Minimum 8+ years of experience in risk management, preference for those covering payments, fraud risk, and fraud operations within financial services or digital assets.

• Proven experience in project and stakeholder management, conducting risk-control assessments, managing incidents, issues, and driving remediation efforts.

• Strong understanding of Operational Risk and its framework elements.

• Excellent communication and presentation skills, with the ability to tailor reporting to different audiences.

• Demonstrated ability to collaborate effectively with all levels of a global organization.

• Strong analytical and problem-solving skills.

• Experience working in / knowledge of the digital asset space (cryptocurrency, blockchain) is highly desirable.

• Experience working with payments (fiat on/off ramp, banking services), fraud risk, and customer service operations teams

• Experience with GRC systems on a global scale is a plus.