Senior National Account Manager

SENIOR NATIONAL ACCOUNT MANAGERLocation: CHANEL Head office, LondonReports to: Head of National AccountsContract: Contract (Permanent)

Your role @CHANEL:

The role of the Senior National Account Manager in Fragrance & Beauty (F&B) is to work with our retail partners to deliver the Ultimate House of Luxury execution in everything we do, through omnichannel excellence for our brand. The role will collaborate with our Retail partners in order to ensure brand protection, driving our business performance and executing activities in line with the overall business strategy.

The successful candidate will be experienced in a luxury environment and will create a strategic business plan for each retailer group. Evaluating commercial viability of business opportunities and key moments balanced with driving brand equity in each execution.  

Reporting to the Head of National Accounts and managing 2 direct reports, this position is integral to the Fragrance & Beauty business and requires a high level of attention to detail, collaboration and coordination. Precise and clear communication is key to success in this role as this role will interact with many stakeholders across all business functions.  

What impact you can create at Chanel:

Partnering with all F&B Stakeholders, the role will embody Chanel’s omnichannel strategy, with a key responsibility to protect and build Brand Equity.

Business Performance Management

• Build a sales projection with each retailer to understand growth potential and ambition

• Collaborate with Head of National Accounts, Commercial Director and Finance to identify R&O in our sales plan

• Build a retailer business plan, to contribute to our overall retailer strategies to encapsulate our divisional ambitions for market growth and present this both internally and externally

• From retailer insights and sales plan, work with the wider National Accounts team to help estimate retailer stock intake, owning the NET sales forecast for defined retailers

• Analyse retail performance, understanding key drainers and drivers in the business and drive strategies to maximise potential opportunities identified and limit drainers in performance

• Evaluate business animations and activities, presenting value drivers and return on investment KPI’s for each proposal

• Explore further opportunities to build awareness of Chanel in store and online, whilst maintaining brand integrity

Collaborative Success

• Work with Head of National Accounts, Marketing, Supply Chain and Warehouse teams to help plan NPD qty’s and projected sell through

• Work closely with Marketing, Store Architecture and VM teams to create and deliver an annual plan for each retailer

• Plan activation of key launches and brand events in defined retailers and review implementation to ensure long term success

• Partner with digital and online team to ensure plans are suitably omnichannel to ensure seamless consumer journey

• Partner with Field Sales and Activation team to ensure effective communication of trade plan and goals

• Support Head of National Accounts / Commercial Director with ad hoc projects

• Support the development and performance of National Account Manager and National Accounts Co-ordinator to lead relationships with defined accounts whilst giving autonomy and accountability

Data Insights (in collaboration with Retail Partners)

• Create data partnership (performance metrics, analytics, insights) with retailers to review impact of our activity, but also drive overall Omni-Channel strategy

• Partner with retailers to help analyse data and trends producing data insights to drive informed business decisions and performance improvements

• Understand the client journey in each retailer to help offer the best client experience for our customers, building a seamless luxury Omni-Channel journey

• Analyse competitor activities, animations, and trends to help feedback to the internal teams on our relevancy and impact

What you will bring to the role:

• Experience in F&B and the luxury industry, where excellent customer experience was paramount

• Experience of building omnichannel trade marketing plans that dovetail with retailer strategy

• A digital mindset, aware of the latest market leading practises in online and physical retail experience

• A strategic thinker coupled with digital knowledge to drive luxury digital experiences

• Impeccable communication in a clear, precise and authoritative manner

• A manager with great people skills to help influence decision making process

• A digital and client centric mindset

• Highly organised, analytical, with excellent attention to detail

• Excellent effective communication (Influencing/ Negotiating skills)

• Comfortable with data and analytics to feed business opportunities and business strategies

• Ability to summarise large amounts of information and provide relevant insights to stakeholders

• Teamwork (Team Relationship/ Teamwork & Cooperation/ Team Development)

You are energised by:

• Connecting and working with others to drive a common goal

• Digital awareness and online tactics in implementing excellence online

• Data analysis and measuring results

• Being ahead of the curve with trends

• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:

  • Restoring Nature and Climate

  • Investing in Circularity

  • Advancing dignity and prosperity

  • Promoting the autonomy of women

What you will gain from this experience:

• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

• This is a highly visible role in a key division within the House of CHANEL giving the successful candidate exposure to high level stakeholders and collaboration with major retail partners.

• This role is a mix of relationship management, sales strategy and brand stewardship - you will gain exposure to CHANEL's unique brand philosophy and how to maintain our luxury positioning. 

Benefits at CHANEL  

Our employee benefits have been created to support you across your professional and personal life by offering you:  

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions  and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories  

• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more  

• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines  

• Platforms: Multiple Platforms to support across Wellbeing   

• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales  

• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  

 *Benefits are eligibility dependent and subject to change at any time   

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.