Research Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Research Manager

Overview
The Advisors Research Center (ARC) is a dynamic and rapidly growing capability designed to meet the evolving needs of clients through high-quality research support. Our mission is to deliver value by transforming data into actionable insights and strategic recommendations.
We are currently seeking a talented and experienced Research Manager to join our European team, based in London, UK.
Key Responsibilities
Lead and manage end-to-end research projects across multiple sectors, with a focus on financial services, digital technology, and payments.
Design and execute quantitative research (e.g., survey design, data collection, statistical analysis).
Conduct qualitative research (e.g., in-depth interviews, focus groups, online forums).
Manage and mentor a team of researchers, ensuring high-quality project delivery and professional development.
Collaborate with internal and external stakeholders to understand business needs and translate them into research objectives.
Synthesize complex data from multiple sources into clear, insightful presentations and strategic recommendations.
Ensure timely and accurate delivery of research outputs in a fast-paced, client-focused environment.
Qualifications & Experience
Minimum 8 years of hands-on experience in primary research (quantitative and qualitative).
At least 2 years of experience leading research teams .
Background in a research agency or consulting environment.
Proven experience in banking, payments, financial services, or digital technology is highly desirable.
Strong stakeholder management and communication skills.
Proficiency in PowerPoint, Excel, and Word.
Education & Language Skills
Bachelor’s degree required; Master’s degree in a relevant field preferred.
Native-level fluency in English is required.
Fluency in other European languages is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.