Lead and grow a team of XM Strategists across EMEA to drive pre-sales engagements, influence strategic accounts, increase deal size and win rates, support product and GTM initiatives, and be accountable for Net New ARR while contributing to cross-functional content, events, and analyst efforts.
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Senior Manager, XM Strategy
Why We Have This Role
As a Senior Manager, XM Strategy you will be leading a team of XM Strategists across EMEA. You will combine a passion for developing and leading teams, solving complex business problems and ensuring delivery of top-tier customer management. You will lead a team of Individual Contributors who service our Enterprise level customers. Our XM Strategists support our sales teams by bringing their years of experience and credentials to bear through defined client engagements ranging from executive coaching, best practice sharing and vision setting through in-depth workshops and shorter engagements with the goal of inspiring customers to choose Qualtrics as their technology of choice for Experience Management. This team dives deep on key deals and strategic accounts to positively influence time to close, increase average deal size and drive an improvement in overall win percentage. While most of your efforts will be focused in the pre-sales environment, this expert team is involved in a number of additional cross-functional initiatives including inputting in product and product marketing direction, content generation, contributing to analyst reports/relationships, speaking at and attending events, and influencing account-based marketing activity.
How You’ll Find Success
- Demonstrated ability to build and lead teams to concrete and measurable results.
- Excellent analytical/technical problem-solving skills with a history of driving impact within an organization.
- Being a great leader who empathizes with your team members and customers.
- Along with helping your customers, you will help your direct reports be successful and grow in their roles.
- Detail-orientation with an ability to juggle multiple priorities, prioritize, and meet bold goals.
- You use your expertise to consult on best practices, and refuse to give up until our clients succeed.
- Successfully identify, recruit, and hire exceptional candidates who align with our company values and contribute to our organizational goals.
How You’ll Grow
- While this role is primarily designated to support a specific market / location, it is not dedicated. As such, there is opportunity to work across EMEA and the broader International group, growing your experience across geographies and utilizing any industry or use case specific expertise you may have in collaboration with other strategists around the world
- Our customers lean on us as experts in this space - we inspire them to think differently and help them inspire stakeholders across their organizations to mature their programs and become leading examples of XM. As the category and our product grows and evolves, so do your skills - with topics like omnichannel and AI being central to the way we think about the future of XM
Things You’ll Do
- Lead a group of talented strategists working across the EMEA region
- Represent EMEA interests as part of a global XM strategy leadership team
- Accountable to Net New ARR achievement for the EMEA business
- Breakdown obstacles and challenges in the way of winning in region
- Support for strategic initiatives such as Product, Content Generation, Analyst Reports (e.g., Forrester Wave), Events and Account Based Marketing both directly and through the team you lead
- In sum, you will by hyper-focused on supporting and winning key accounts, deals, and initiatives that will drive the EMEA business forward in a substantial way.
What We’re Looking For On Your Resume
- Extensive experience interacting with clients in both pre- and post-sales capacities
- Experience as an external consultant (preferably has experience as both an internal and external consultant)
- Extensive experience in people leadership including leading teams of strategic, senior IC’s and experience engaging through change
- Desire and skills to work in a quota-carrying sales environment
- Desire and skills to build expertise in Qualtrics' products and solutions
- Willingness and ability to travel and ability to work non-EMEA hours to accommodate global meetings where needed (maximum 1x per week)
What You Should Know About This Team
- We are the "strategic compass" for the organization's go-to-market (GTM) function, serving as a “customer first” voice.
- We play a critical role in the commercial engine, driving innovation and market penetration through direct interaction with customer decision makers and scaling our expertise to amplify key strategic GTM initiatives to the field.
- Our team values the ability to take initiative, work independently, and accomplish key initiatives. Everyone is encouraged to think ahead, anticipate potential issues, and find ways to proactively conquer.
Our Team’s Favorite Perks and Benefits
- Qualtrics Experience Program - A bonus each year for an experience of your choosing
- Worldwide and diverse community that enjoys helping each other
- At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #remote
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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Top Skills
AI
Omnichannel
Qualtrics
Qualtrics London, England Office
10 York Road, London, United Kingdom, SE1 7ND
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