Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.
As Trustpilot continues its journey of growth as a global leader in customer reviews, we’re seeking a passionate and detail-oriented Director of Sales Compensation to join our team. In this critical role, you will oversee commissions for over 400 commercial employees across 8 offices worldwide, shaping our compensation strategies as we expand.
Reporting directly to the Sr. Director of FP&A, you will have an integral role in aligning our sales compensation strategy with broader business objectives. You will guide a global team in the design and execution of sales incentives, strategic planning, quota management, and more. With team members across multiple countries, this role provides a unique opportunity to collaborate with cross-functional stakeholders in Sales, Finance, and HR, making a meaningful contribution across the organization.
What you'll be doing:
- Ensure accurate and timely calculations of commission payments for over 400 commercial employees globally
- Collaborate with leadership to refine compensation plans, ensuring alignment with the company’s goals and financial priorities
- Conduct cost modeling to evaluate the feasibility and financial impact of new commission plan design elements and target changes
- Oversee recurring audits of commission statements prior to payment release, ensuring data integrity and accuracy of plan calculations. Implement and formalize internal controls.
- Address commission-related inquiries from sales team members, initiating data investigations as needed and communicating resolutions promptly
- Provide regular training sessions to the sales organization on commission plan updates, targets, and how to navigate the Forma.ai platform
- Build reports and actionable insights, facilitate process improvements, and champion automation to streamline operations and enhance the efficiency of the Sales Compensation function
- Build collaborative and effective relationships with cross-functional stakeholders across Sales, Finance, and HR to ensure alignment and support on compensation initiatives
- Oversee a team of 3 sales compensation analysts located in London, Copenhagen, and New York
Who you are:
- Proven experience in sales compensation, ideally within a SaaS or high-growth tech environment.
- Extensive background in overseeing decentralized teams with a commitment to creating a performance-oriented workplace.
- Deep understanding of sales compensation plans, commission structures, and financial modeling.
- Advanced proficiency in Microsoft Excel, with hands-on experience using sales compensation tools such as Forma.ai, Xactly, or Varicent.
- Excellent analytical and problem-solving skills, with experience in cost modeling and financial impact analysis
- Great attention to detail, especially when working with large datasets, transforming numbers into actionable business insights.
- Excellent public speaking and presentation skills, with experience delivering training to large, global teams.
- Adept at building rapport with colleagues of varied roles, ensuring transparent communication, and showcasing data in an impactful manner.
- Extensive background in overseeing Service Desk tasks, compiling data reports, and implementing efficiency-boosting automations and process refinements.
- Capable of juggling various tasks in a swiftly changing setting while ensuring precision remains uncompromised.
What's in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle to work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
- Independent financial advice and free standard professional mortgage broker advice
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!
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About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
Trustpilot London, England Office
5th Floor The Minster Building 21 Mincing Lane, London, United Kingdom, EC3R 7AG
