Senior Manager - Reinvent Work with AI

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Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

Responsible for designing the ecosystem for a future agentic financial services organisation. This role will focus on reimagining operating models, leadership, accountability, agent integration, workflows, organisational design, built environment, skills, entry roles, culture, and success measures—across both change and run environments.

Key Responsibilities

Working with relevant SMEs to design tomorrow’s requirements to ensure we have the functionality and op model in place to manage future work and workforce, including:

• OD and operating model: Redefine our future operating model.

• Leadership: Define the role of leaders/managers in an agentic ecosystem.

• Accountability & Decision Making: Clarify human vs. agentic accountabilities, RACI, and agentic decision-making principles.

• Agents: Design training, integration, governance, controls, performance management, and lifecycle management (including decommissioning).

• Workflows, Tools & Systems: Identify required changes to tooling and systems.

• Built Environment: Assess impacts on collaboration, locations, and physical workspace.

• Entry Roles: Protect and nurture entry/emerging talent roles.

• Culture & Comms: Build trust, capability, and ongoing awareness.

• Success Measures: Define KPIs, risk management, and scaling approaches.

Stakeholder Engagement

• Collaborate with business, tech/data, People, Finance, Legal, Risk, and GIA teams to co-design and validate blueprint elements.

• Engage leaders and managers to shape their evolving roles and accountabilities.

• Partner with HR, Comms, and L&D to embed culture, skills, and training initiatives.

Insight, Benchmarking & Reporting

• Scan externally for best practice, case studies (e.g., Agile methodology, ING Agile), and regulatory trends.

• Present blueprint drafts, progress, and insights to senior leadership.

• Track and report on KPIs, adoption, and impact across change and run environments.

Governance & Risk

• Ensure blueprint aligns with ethical, risk, compliance, and business continuity requirements.

• Monitor agentic controls, bias/ethics, and lifecycle management

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

• Strong stakeholder management and collaboration skills across diverse functions.

• Ability to synthesise complex information and present clear recommendations.

• Experienced in HR and has change management skills.

• Excellent written and verbal communication, including blueprint documentation and senior papers.

• Curious and externally oriented—keeps current on future work, agentic systems, and industry trends.

• Able to work in ambiguity and proactively find solutions; comfortable navigating evolving priorities.

• Self-starter with the initiative to drive work forward independently and as part of a team.

• Background in transformation, HR, tech/data, or operational excellence.

• Knowledge of agentic systems, AI governance, or digital ways of working.

• Experience with benchmarking, case study development, and culture-building.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.