Senior Manager, Client Operations New Business Implementation

Job Description Summary

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.

In our collegial environment that’s marked by low turnover and high energy, you’ll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.

We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.

HarbourVest is an equal opportunity employer.

This position will be a hybrid work arrangement, which translates to 3 days minimum per week in the office.

The Senior Manager, Client Ops New Business Implementation will assist with operational aspects of the launch of innovative new investment solutions for our clients. This is an exciting new role directly involved in the firm's expansion. The Senior Manager, Client Ops New Business Implementation will be part of the Client Operations platform, which is collectively responsible for identifying and standing up key new operational builds for the firm in new areas.

The role will include close collaboration with the different areas of Client Operations and ongoing partnership with a diverse set of colleagues across the firm, including Strategy, Innovation, and Execution, Legal, Compliance, Marketing, Investor Relations, Private Wealth, Tax, and Financial Planning & Analysis, as well as external providers and advisors.

The ideal candidate is someone who is:

• Brings cross functional expertise with experience in one or more of the five operational functions below:

  • Accounting

  • Client Experience

  • Performance/Analytics

  • Transfer Agent

  • Treasury
     

• Strong attention to detail and ability to push for client operational decisions on a project while seeking input from different perspectives, without existing precedents

• Experience with complex open and closed end fund structures, alternatives, private equity, credit investments and various performance fees structures.

• Ability to clearly communicate complex technical concepts in simple terms by building a template/model, summarizing in writing and in person.

• Experience working in team environments, with the ability to lead or facilitate group efforts.

What you will do:

Senior Manager, Client Ops New Business Implementation will report into the Head of New Business Implementation for Client Operations, SVP and will help design the operational development of specific new products that are novel to the firm and align with the firm's strategy.  

The role will include:

• Strong partnership and collaboration with an experienced group of senior professionals to assess the operational builds capacity and needs that may impact the operational model involving accounting, treasury functions, taxation, client onboarding, reporting, performance and third-party service providers.

• Assist in all aspects of the client operational launch of a new product from the point of concept to full transition to the “run” team.

• Initial assessment of key new operational processes and technology require for new product implementation.  Leverage efficiencies and opportunities from past launches.

• Establishing key dependencies and goals to meet client operational readiness launch targets

• Carefully reviewing legal and other product documentation from an operational commercial perspective

• Soliciting feedback and input from a large cross-section of the organization and evaluating different inputs to inform decisions around product terms and related sales and operating models

• Coordinating with operational leads to ensure that the firm will be prepared to support the operational needs

• Sharing experience and insights to influence product strategy and planning to build efficiencies across product strategies.

• Other responsibilities as required
   

What you bring:

• 8+ years of professional experience in the private markets or asset management space, focused on client operations, understanding of fund structuring, involvement in product launch and related topics.

• Demonstrated excellence in implementing multi-dimensional projects

• Strong familiarity with US GAAP, LUX GAAP and other basis of accounting

• Strong understanding of the mechanics and inter-dependencies of alternative investment funds

• Familiarity with different legal structures used for investors to access private market strategies

Education Preferred:

• Bachelors degree or equivalent experience
   

Experience:

• 8-10 years of experience in private equity or alternatives asset class
   

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