Lead and transform regional technical service operations across UKI and Northern Europe. Drive service revenue growth, manage field and workshop performance, oversee managers and distributors, define KPIs, optimize repair and field processes, and develop team capability to improve customer outcomes and commercial results.
Work Flexibility: HybridTravel Percentage: 30%
Senior Manager, ProCare Services – UKI & Northern Europe
Shape and lead a high-impact technical service organisation across UKI and Northern Europe, transforming service into a driver of commercial success and customer loyalty. This role blends operational leadership with strong commercial influence, partnering across teams to deliver measurable growth, improve customer outcomes, and build a scalable, high-performing service model in a complex, cross-cultural environment.
What you will do
- Drive service contract revenue growth and renewal rates
- Partner with business unit leaders and cross-functional stakeholders (Sales, Customer Experience, Quality, Legal, Supply Chain) to deliver aligned commercial and service outcomes
- Lead field service and workshop operations across UK&I and Northern Europe, ensuring high performance across turnaround time, service levels, and loan equipment availability
- Manage regional service structure including direct leadership of managers and distributor oversight in Ireland, ensuring consistent service delivery and capability development
- Define and track operational and commercial performance metrics
- Improve service execution and customer experience performance by optimising processes across repair centres and field operations
- Build team capability through talent development, performance management, and resource planning, ensuring effective engagement and productivity across technical teams
What you will need
Required qualifications
- Minimum 10 years of experience in technical services, service operations, or customer operations leadership
- Minimum 5 years of experience managing people, including leadership of field service or technical teams
- Demonstrated experience managing profit and loss (P&L) and service-related financial performance
- Fluency in English
Preferred qualifications
- Minimum 7 years of experience in medical device, healthcare technology, or regulated service environment
- Minimum 3 years of experience managing multi-country or regional operations across Europe
Additional Information
- Location: UKI or Northern Europe (regional role; cross-cultural scope)
- Work arrangement: Hybrid / in-region role
- Travel: Up to 25%
- People management responsibility: Yes (including regional teams and indirect/distributor management)
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Lead and transform regional technical service operations across UKI and Northern Europe. Drive service contract revenue growth and renewals, manage field and workshop operations, oversee regional managers and distributors, define and track operational and commercial KPIs, optimize repair and field processes, and build team capability through talent development, performance management, and resource planning to improve customer outcomes and commercial results.
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