We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Gurgaon DLF. This is a hybrid role that has a requirement of working at least three days a week in the office
Senior Manager - Implementation Services
No of Positions: 1
What can you expect?
This role is a key support position within the Change Office team, and is critical to the efficient and effective governance, support and oversight of projects within the Pacific Change Portfolio. The ideal candidate will have exceptional attention to detail, be proactive and able to operate with a high level of independence, and confident in adapting effectively between administrative, analytical, and coordination tasks.
- Monitor and measure compliance to standards, reviewing documents for condition, controls and accessibility against expected standards
- Identify gaps and discrepancies across and within different artefacts for attention and investigation
- Escalate non-conformance issues and promote adherence to standards with key stakeholders
- Assist in team coverage of financial and vendor management Change Office services , including but not limited to: supplier cost tracking, retainer cost handling, purchase order management, system code management, template maintenance and delivery cost tracking
- Help maintain key data for all initiatives within the Pacific Change Portfolio, with a laser focus on consistent, accurate, and quality inputs
- Assist in the analysis and co-ordination of portfolio level tracking against performance indicators
- Consolidate data as required for reporting purposes
- Manage ad hoc requests as directed to support the Change Office and broader Pacific Change & Transformation Delivery Team
- Proactively contribute to a high-performance team environment, working in collaboration with Change Office colleagues to build and maintain high service standards
We will count on you for:
Innovation/Creativity
- Able to deal with ambiguity & challenge the status quo
- Pioneer new approaches
- Able to apply critical thinking
- Decisions Making
Communication
- Own communication on work assigned: pro-actively inform project stakeholders about status of work, including development changes, scheduling, and quality goals.
Note: Applicants should be flexible working in shifts
What you need to have:
Knowledge & Skills:
- Practical knowledge of project delivery lifecycles, methodologies, and governance practices
- Hands-on experience with Project Portfolio Management tools
- Demonstrated ability to interact professionally with diverse stakeholders, including managers, SMEs and consultants
- Excellent Analytical, problem solving, and attention to detail
- High proficiency in MS Office (Outlook, Word, PowerPoint, Excel) and Sharepoint
- Working Experienced on Project Management Office
- Project Management Certifications is must, PMBOK preferred
- Excellent communication skills with an ability to tailor messages for different audiences and build constructive relationships at all levels
- Should be able to execute transition plan
- Should have the ability to collate and analyze program level metrics.
- Should be expert with doing Root Cause Analysis (RCA) and techniques.
- Strong organizational and time management skills, including ability to multitask and work independently with minimum supervision to meet firm deadlines.
- Service Now (now SPM) – Demand, Capacity and Allocation, Tracking
- Flexible to work in multiple shift to support multiple regions
Education:
- Bachelor’s degree from reputable institute in any stream
Eligibility:
- Minimum 9 years’ experience in service industry
- Minimum 12 months experience in Manager / Senior Manager
- Should have at least “On Track” or equivalent rating in last appraisal.
- Should not be under any Performance Continuity Plan, or had any official Disciplinary action within the last 3 months
- Should not have applied for any other IJP within Mercer in the last 3 months
What makes you stand out?
- Adaptable communicator, facilitator, influencer and problem solver
- High attention to detail
- Good relationship skills, Proven ability to work on own initiative as well as in a team
- Ability to multi-task and prioritize time effectively
Why join our team?
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Disclaimer
- Please note that the relocation assistance shall not be provided for the said position
- Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone
- Mention your employee id and official email address in the resume
MERCER Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
