Senior Manager, HR Services

The role in a nutshell: Providing managerial advice and guidance on the full range of HR services across TFS and KINTO, whilst developing and maintaining strong working relationships with key stakeholders across the business.

A bit about the ‘Department’: The People and Culture department provide Human Resources, Learning & Development and Continuous Improvement services across Toyota Financial Services UK, KINTO UK and KINTO Join Ltd. The People and Culture team manage the employee lifecycle, from attracting talented people to supporting them when it is time to move onto their next chapter. By aligning the workforce with the organisation’s goals, the HR department contribute to overall business success by recruiting and retaining talented individuals to deliver excellent customer satisfaction.

What you’ll be doing:

• Management of the TFSUK and KINTO HR teams of the HR teams, encouraging a team orientated culture.
• Ensuring that the relationships of the UK Group Companies (TFSUK, KINTO UK, KINTO Join Ltd) and their employees are managed constructively, through strong and legally compliant policies and procedures.  Finding consistency and harmonisation where appropriate.
• Effectively manage direct reports and providing coaching and guidance as required, via regular 1-2-1 meetings and quarterly performance reviews.
• Manage the annual engagement survey delegating to the HR teams as appropriate including the exploration of feedback and initiatives to support the HR team’s own engagement.
• Lead on the recruitment of senior managers and support the recruitment of executive level hiring.
• Feed into and support preparation for the monthly Recruitment and Remuneration Committee meetings.
• Manage, with the support of Business Partners, our reward and remuneration offering and wellbeing / DE&I initiatives.
• Support the approval of job offers, payroll, communications and third-party vendor management and payments.
• Encouraging a positive and smooth experience for expatriates coming to and from our UK entities, which includes being the conduit between the EAR global mobility advisor and the business. 
• Oversee and manage employee relations including disciplinary and grievance matters, as necessary.  Helping to minimise risk through strong management on all employment matters.

How you could stretch this role:

• Deputising for the General Manager during their absence.
• Support the GM and Director in determining short and medium-term strategies for TFSUK, KINTO UK and KINTO Join, to support the achievement of each company’s midterm business plan.
• Develop HR initiatives in line with the company hoshin, for example, recommended changes in benefits offered to enhance employee satisfaction and retention.
• Taking on additional, more complex projects, that may span across multiple departments or UK entities.

Key Experience & Skills:

• Practical experience and knowledge of working at a senior level within a Human Resources operation would be desirable.
• Strong competencies in a management role, able to effectively oversee a diverse HR team..
• Excellent verbal and written communication skills.
• Strong time management and organisational skills.

Attributes & Behaviours:

• Strong leadership and interpersonal skills.
• Keen attention to detail.
• Self-motivated
• Encouraging high levels of performance and continuous improvement, whilst nurturing a respectful and positive working environment.
• Confidence in challenging those around you, whilst remaining respectful of differing opinions.

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and holiday purchase option
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
• Employee Assistance Program
• Eye tests
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
• Dress for your day policy to make you feel comfortable at work
• Eco HQ, free parking & restaurant
• Two volunteering days per year
• Reward gateway voucher discounts
• Flexible working scheme and we welcome flexible working conversations at interview
• Regular 121s with your manager, a personal development review (PReview) each quarter
• A wide range of learning & development opportunities including Linked In Learning courses
• £250 contribution towards you learning something new outside of work
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!

Our Recruitment Process

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.

We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.

When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis to support you to be your best self.